German-Speaking SAP Customer Support Specialist (Hybrid)

Manpower; Galway; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

ManpowerGroup Ireland, on behalf of SAP, invites applications for a Customer Support Associate (German Speaking) in Galway on a 12-month contract. You will handle inquiries, analyze non‑technical queries, and help customers navigate SAP support resources.

The role offers a hybrid work model. Requirements include a Bachelor's degree in Business, Computer Science, or a related field, and fluency in English and German (minimum B2). For details, contact Shrijal Keshava at manpower.ie.

Qualifications

• Bachelor's degree in Business, CS or related field.
• Fluency in English and German (minimum B2) required.

Responsibilities

• Process inbound customer interactions (calls, emails, chats) delivering high-quality service.
• Analyze non-technical queries, research solutions and explain steps clearly.
• Evaluate the commercial impact of issues on customer business processes.
• Educate customers on navigating SAP support pages, downloads, and license keys.
• Collaborate with SAP teams globally to resolve cases promptly.

Skills

Fluency in English

Fluency in German

Education

Bachelor's degree in Business, Computer Science or related field

Job description

ManpowerGroup Ireland, on behalf of SAP, invites applications for a Customer Support Associate (German Speaking) in Galway on a 12-month contract. You will handle inquiries, analyze non‑technical queries, and help customers navigate SAP support resources.

The role offers a hybrid work model. Requirements include a Bachelor's degree in Business, Computer Science, or a related field, and fluency in English and German (minimum B2). For details, contact Shrijal Keshava at manpower.ie.