Customer Support Associate (French Speaking)

Manpower; Galway; Hybrid; EUR 30,000 - 38,000; Full time

Job summary

SAP seeks a Customer Interaction Centre Specialist in Galway to deliver high-quality support via calls, emails and chats. You will analyze non-technical queries, research solutions and educate customers on navigating SAP support resources. The role collaborates with global SAP teams to resolve cases promptly.

Fluency in English and French (minimum B2) and a Bachelor's degree are required. This 12-month contract offers a hybrid work setup, based in Galway, Ireland.

Qualifications

• Bachelor's degree in Business, Computer Science or a related field.
• Fluency in English and French with excellent communication skills (minimum B2).

Responsibilities

• Process inbound customer calls, emails & chats with high-quality interactions.
• Analyze non-technical queries, research solutions, and provide clear answers.
• Evaluate the commercial impact of technical issues on customer processes.
• Educate customers in navigating support pages, downloads, and license keys.
• Collaborate with SAP teams to resolve customer cases timely.

Skills

Fluent English

Fluent French

Customer service

Time management

Education

Bachelor's degree in Business, Computer Science or related field

Job description

Customer Support Associate (French Speaking)

ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role based in Galway. A hybrid work model is in place, and you will be employed by the ManpowerGroup. Please read below for more information on SAP company and role responsibilities.

Company Overview

Join the vibrant and diverse Customer Interaction Centre, where you'll be part of a friendly, multinational team committed to supporting each other. Our core team provides 24*7 support through various channels, employing a follow-the-sun approach with global locations in Brazil, China, India, and Philippines. We assist in the prioritization of customer's technical cases by evaluating their commercial impact on business processes.

Job Overview

As a Customer Interaction Centre Specialist, you will be an integral part of our customer support team, providing high-quality interactions through various channels. You'll play a crucial role in analyzing non-technical queries, researching solutions, and educating customers on navigating support pages. Additionally, you'll collaborate with SAP teams globally to ensure timely and effective resolution of customer cases.

Key Responsibilities

• Process inbound customer calls, emails & chats with a focus on delivering high-quality interactions.
• Analyze non-technical customer queries, research solutions, and provide easily understandable answers.
• Evaluate the commercial impact of technical issues on customer business processes.
• Assist and educate customers in navigating support pages, software downloads, and license key functions.
• Collaborate with colleagues across SAP teams to ensure the effective and timely resolution of customer cases.

What we look for in you:

• Commitment to providing excellent customer service.
• Passionate and dedicated team player.
• Strong time management, prioritization, and multi-tasking capabilities.
• Thrives on performing multiple tasks and responsibilities simultaneously.
• Shift flexibility, including weekend work (approx. 1 day per quarter) and Bank Holidays

Education & Qualifications:

• Bachelor's degree in Business, Computer Science or a related field
• Fluency in English and French with excellent communication skills (minimum B2).

If you are enthusiastic about delivering exceptional customer service, thrive in a dynamic environment, and possess the required qualifications, we invite you to join our team and contribute to our commitment to customer satisfaction and success.

For more information about this role kindly contact Shrijal Keshava on [e-mail]