German-Speaking SaaS Customer Success Manager (Hybrid)

Keeper Security; Cork; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Keeper Security in Cork, Ireland is seeking a bilingual Customer Success Manager fluent in German and English to grow value with named accounts. You will work in a hybrid role, engaging customers and ensuring renewal success.

Ideal candidates have 1+ year of SaaS CS or account management experience, strong technical aptitude, and a passion for cybersecurity. You will collaborate across teams to drive customer outcomes in a fast-paced environment.

Qualifications

• Fluent in German and English, written and spoken.
• 1+ years in Account Management or SaaS Customer Success roles.
• Strong communication and relationship-building skills.

Responsibilities

• Manage and grow relationships with named accounts to drive renewals and expansions.
• Engage with German-speaking customers, both written and verbal.
• Collaborate with Keeper teams to resolve issues and ensure customer success.
• Identify upsell opportunities and support negotiations for contracts.
• Provide guidance on best practices for cybersecurity and password management.

Skills

German language skills

English language skills

SaaS Customer Success

Account management

Sales

Job description

Keeper Security in Cork, Ireland is seeking a bilingual Customer Success Manager fluent in German and English to grow value with named accounts. You will work in a hybrid role, engaging customers and ensuring renewal success.

Ideal candidates have 1+ year of SaaS CS or account management experience, strong technical aptitude, and a passion for cybersecurity. You will collaborate across teams to drive customer outcomes in a fast-paced environment.