German-Speaking Principal Tech Support Engineer (ECS)

Dell Technologies

Ireland

On-site

EUR 70,000 - 90,000

Full time

3 days ago

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Job summary

Dell Technologies in Ireland is seeking a German-speaking Principal Technical Support Engineer for the ECS team. You will resolve complex system issues, communicate effectively with customers, and contribute to knowledge databases while mentoring colleagues.

The role requires strong Linux, Fibre Channel, and IP networking skills, plus experience with VMware, NFS, CIFS, HDFS and Python scripting. Fluency in German and English is essential.

Qualifications

Fluency in German and English with excellent communication.
Strong Linux skills and knowledge of Fibre Channel and IP networking.
Experience with VMware, NFS, CIFS, HDFS and Python scripting is advantageous.
At least 5 years in a technical support role (2nd/3rd level).

Responsibilities

Apply advanced technical expertise to resolve complex system issues and escalate to engineering when needed.
Communicate clearly with customers, provide status updates, and contribute to knowledge databases.
Lead and mentor junior team members in new processes and best practices.

Skills

German language

English language

Linux skills

Fibre Channel

IP networking

Python scripting

Tools

VMware

NFS

CIFS

HDFS

S3/OpenStack Swift

Job description

The role requires strong Linux, Fibre Channel, and IP networking skills, plus experience with VMware, NFS, CIFS, HDFS and Python scripting. Fluency in German and English is essential.

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