German-Speaking Customer Success Specialist (Hybrid)

MathWorks; Galway; Hybrid; EUR 35,000 - 55,000; Full time

Job summary

MathWorks is seeking an enthusiastic individual for a hybrid role in Galway, focused on customer success for MATLAB and Simulink users. Responsibilities include onboarding tasks and engaging with customers to enhance their experience.

A bachelor's degree and proficiency in German and English are required. The ideal candidate will have excellent communication skills and be detail-oriented, with strong problem-solving abilities to collaborate effectively with teams.

Qualifications

• Bachelor's degree is required.
• German and English language - C2 proficiency level required.
• Customer-focused with excellent communication skills.

Responsibilities

• Take ownership of onboarding tasks within the customer Onboarding Opportunity.
• Engage with both Admins and Licensed End Users for onboarding.
• Discover and address gaps in customer experience.

Skills

Customer-focused communication

Detail-oriented

Problem-solving skills

Collaboration skills

Organisation skills

Education

Bachelor's degree

Job description

MathWorks is seeking an enthusiastic individual for a hybrid role in Galway, focused on customer success for MATLAB and Simulink users. Responsibilities include onboarding tasks and engaging with customers to enhance their experience.

A bachelor's degree and proficiency in German and English are required. The ideal candidate will have excellent communication skills and be detail-oriented, with strong problem-solving abilities to collaborate effectively with teams.