Customer Success Representative

MathWorks; Galway; On-site; EUR 35,000 - 55,000; Full time

Job summary

MathWorks is seeking an enthusiastic individual for a hybrid role in Galway, focused on customer success for MATLAB and Simulink users. Responsibilities include onboarding tasks and engaging with customers to enhance their experience.

A bachelor's degree and proficiency in German and English are required. The ideal candidate will have excellent communication skills and be detail-oriented, with strong problem-solving abilities to collaborate effectively with teams.

Qualifications

• Bachelor's degree is required.
• German and English language - C2 proficiency level required.
• Customer-focused with excellent communication skills.

Responsibilities

• Take ownership of onboarding tasks within the customer Onboarding Opportunity.
• Engage with both Admins and Licensed End Users for onboarding.
• Discover and address gaps in customer experience.

Skills

Customer-focused communication

Detail-oriented

Problem-solving skills

Collaboration skills

Organisation skills

Education

Bachelor's degree

Job description

Summary

MathWorks offers a hybrid work model that lets staff split their time between office and home. The Galway office hosts a multicultural team focused on customer success for global users of MATLAB and Simulink. We seek an enthusiastic, creative individual to support and drive adoption for commercial and governmental customers.

Responsibilities

• Take ownership of assigned onboarding tasks within the customer Onboarding Opportunity, including conducting customer Welcome Calls to support activation and performing Usage Checks to ensure customers maximize the value of their software.
• Engage with both Admins and Licensed End Users to ensure onboarding in the most productive way.
• Discover and analyse gaps in the customer experience that may lead to customer attrition; work cross‑functionally with internal teams to address such gaps.
• Work closely with the account team to integrate awareness activities driven by the MathWorks Technical Team.

Minimum Qualifications

• A bachelor's degree is required.

Additional Qualifications

• German and English language - C2 proficiency level required.
• Customer‑focused with excellent communication (written and verbal).
• Detail‑oriented with a self‑starting ability and strong organisational skills.
• Effective problem‑solving, collaboration, and influencing skills.
• Ability to work well both independently and within a team environment.