German-Speaking Customer Success Specialist (Hybrid)

Socotra, Inc.; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Coursera + Udemy is seeking a Customer Success Specialist to support a diverse set of customers through structured engagements and proactive outreach. You’ll help learners achieve learning goals while driving retention, adoption, and expansion across North America and beyond.

You’ll collaborate with Sales, Renewals, Support, and other teams to resolve issues, surface risks, and guide next steps using data-driven insights, focusing on German-speaking customers in a pooled model and global scale.

Qualifications

• Fluency in German is required.
• Proficiency in Turkish is considered a plus.
• 1+ years of experience in customer success, account management, sales, or another customer-facing role, ideally in SaaS or tech.
• Demonstrated ability to think critically, solve problems in ambiguous situations, and guide customers with limited information.
• Strong analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities.
• Comfort with CRM and customer success platforms (e.g., Salesforce, Gainsight, Zendesk).
• Excellent written and verbal communication skills with the ability to adjust your style across different audiences.
• Strong organizational habits, attention to detail, and a consistent approach to documentation and data hygiene.
• A results-oriented mindset with a track record of meeting or exceeding customer impact metrics.

Responsibilities

• Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes.
• Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps.
• Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer alignment, and support revenue outcomes.
• Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed, and consistent documentation.
• Translate customer feedback into insights for Product and internal teams to support improvements across the platform.
• Help refine and expand the pooled model by testing new processes, sharing observations, and contributing to scalable playbooks.

Skills

German fluency

Turkish a plus

Customer-facing SaaS

Critical thinking

Analytical mindset

CRM tools

Strong communication

Documentation habits

Results-oriented

Job description

Coursera + Udemy is seeking a Customer Success Specialist to support a diverse set of customers through structured engagements and proactive outreach. You’ll help learners achieve learning goals while driving retention, adoption, and expansion across North America and beyond.

You’ll collaborate with Sales, Renewals, Support, and other teams to resolve issues, surface risks, and guide next steps using data-driven insights, focusing on German-speaking customers in a pooled model and global scale.