German-Speaking Customer Service Pro (Hybrid)

Sigmar Recruitment; Galway; Hybrid; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Laya Healthcare

Annual bonus

Free parking

Additional annual leave

Company pension plan

Job summary

Sigmar Recruitment in Galway, Ireland, seeks a German Speaking Customer Service Representative. This full-time, permanent role starts on-site with a path to hybrid work after six months, supporting German-speaking customers via phone, email and chat.

The salary is €29,400 with benefits including health, bonus potential, parking and pension options. Training and strong team support are provided in a 50+ team environment.

Qualifications

• Fluency in spoken and written English and German.
• 1 year minimum in a Call Centre or Customer Service environment.
• Good communications skills.
• Excellent telephone and customer service skills.
• German-speaking applicants from customer-centric environments are suited.

Responsibilities

• Respond to customer and employee questions/concerns and resolve issues (orders, pricing, refunds etc.).
• Maintain knowledge of facilities, websites, products, promotions, policies and procedures.
• Represent the company in a professional, courteous and efficient manner.
• Complete documentation to in-house standards and follow procedures.
• Report to the Customer Service Team Leader and work with a team of 50 reps.

Skills

Fluent English

Fluent German

Communication skills

Telephone skills

Customer service

Job description

Sigmar Recruitment in Galway, Ireland, seeks a German Speaking Customer Service Representative. This full-time, permanent role starts on-site with a path to hybrid work after six months, supporting German-speaking customers via phone, email and chat.

The salary is €29,400 with benefits including health, bonus potential, parking and pension options. Training and strong team support are provided in a 50+ team environment.