German Billing Customer Service Representative

E19 UPS CSTC Ireland; Dublin; Hybrid; EUR 28,000 - 36,000; Full time

Job summary

E19 UPS CSTC Ireland in Citywest, Dublin, is looking for a Customer Billing Specialist to address invoicing issues and deliver exceptional service. You will resolve discrepancies on shippers’ invoices, educate customers on billing services, and collaborate with cross-functional teams to resolve problems.

The role is permanent, full-time with a hybrid model: one week per month on-site at Citywest and three weeks working from home in Ireland, plus a four-week on-site training followed by

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position communicates with customers in order to solve billing issues while providing excellent customer service. This position resolves discrepancies on shippers’ invoices, researches billing issues, makes adjustments as necessary, educates customers on billing services UPS offers, and initiates contacts (cross-functional and external) to resolve billing problems. The employee performs other tasks as necessary. Below are some details on the role available:

Working week Monday – Friday Full time 40 hours per week 8am -16.30pm

Location – Citywest Dublin 24

Working model – Hybrid 1 week per month on site in Citywest office & 3 weeks working from home in your Irish Location.

Training – is a 4 weeks classroom-based training group on site in Citywest followed by an additional 4 weeks working on site before the option of Hybrid working model . so could on site full time for the first 8 weeks)

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.