German Billing Customer Service Representative

UPS; Dublin; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

UPS in Citywest Dublin 24 is seeking a billing and customer service professional. The role communicates with customers to resolve billing issues and ensure accurate invoices while delivering excellent service.

The position is permanent, full-time, Monday to Friday, 40 hours per week, with a hybrid arrangement: one week on-site per month at Citywest and three weeks working from home in Ireland. Training includes four weeks on-site plus an additional four weeks on-site before hybrid.

Responsibilities

• Communicate with customers to solve billing issues.
• Resolve discrepancies on shippers' invoices and research billing questions.
• Educate customers on UPS billing services and processes.
• Initiate cross-functional and external contacts to resolve billing problems.
• Perform other tasks as necessary.

Job description

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Job Description:

This position communicates with customers in order to solve billing issues while providing excellent customer service. This position resolves discrepancies on shippers' invoices, researches billing issues, makes adjustments as necessary, educates customers on billing services UPS offers, and initiates contacts (cross-functional and external) to resolve billing problems. The employee performs other tasks as necessary.

Below are some details on the role available:

• Working week Monday - Friday
• Full time 40 hours per week 8am -16.30pm
• Location - Citywest Dublin 24
• Working model - Hybrid 1 week per month on site in Citywest office & 3 weeks working from home in your Irish Location.
• Training - is a 4 weeks classroom-based training group on site in Citywest followed by an additional 4 weeks working on site before the option of Hybrid working model . so could on site full time for the first 8 weeks)

Employee Type:

Permanent

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