Italian Billing Customer Service Representative

UPS; Dublin; On-site; EUR 30,000 - 36,000; Full time

Job summary

UPS in Dublin Citywest is seeking a Billing Customer Service Advisor to resolve billing issues and provide top-notch service to customers. The role includes handling inquiries, educating customers on billing options, and coordinating with cross-functional teams.

Training is part of onboarding, with hybrid work after initial on-site weeks. Permanent, full-time position with a hybrid model: 1 week on site at Citywest and 3 weeks remote within Ireland.

Qualifications

• Experience in customer service or call center.
• Strong communication and listening skills.
• Familiar with billing processes or invoicing is a plus.

Responsibilities

• Communicate with customers to resolve billing issues and provide excellent service.
• Resolve discrepancies on shippers’ invoices and research billing questions.
• Educate customers on UPS billing services and options.
• Initiate cross-functional and external contacts to resolve billing problems.
• Perform other tasks as necessary.

Skills

Customer service

Billing inquiries

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This position communicates with customers in order to solve billing issues while providing excellent customer service. This position resolves discrepancies on shippers’ invoices, researches billing issues, makes adjustments as necessary, educates customers on billing services UPS offers, and initiates contacts (cross-functional and external) to resolve billing problems. This position performs other tasks as necessary.

Below Are Some Details On The Role Available

• Working week Monday – Friday
• Full time 40 hours per week 8am -16.30pm
• Location – Citywest Dublin 24
• Working model – Hybrid 1 week per month on site in Citywest office & 3 weeks working from home in your Irish Location.

Training – is a 4 weeks classroom-based training group on site in Citywest followed by an additional 4 weeks working on site before the option of Hybrid working model . so could on site full time for the first 8 weeks)

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.