Dutch Billing Associate

E19 UPS CSTC Ireland; Dublin; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Pension Scheme

Healthcare

Tuition Reimbursement

Job summary

UPS Ireland is seeking a billing and customer service specialist who will resolve billing issues and secure customer loyalty. The role requires handling credit/debit notes, answering inquiries by phone and email, and investigating systems to prevent errors.

Remote work may be possible as a hybrid model is established. Applicants should have at least one year in customer service; Microsoft Excel experience is a plus.

Qualifications

• At least 1 year of customer service experience.
• Experience using Microsoft Excel is advantageous.
• University education is not essential.

Responsibilities

• Manage billing documents and correct errors by issuing credit/debit notes.
• Raise the bar for customer service on the phone and via email.
• Support UPS by investigating our systems to prevent future billing inconsistencies.
• When confident, you can work remotely until the site adopts a hybrid model.

Skills

Customer service experience

Microsoft Excel

Tools

Microsoft Excel

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description:

Job Description:

FUTURE YOU supports customers and commercial integrity Are you a natural when it comes to getting customers on your side? Do you also possess an interest in finance? If the answer to both these questions is yes, and you also have a talent for languages, you could be the candidate we’ve been searching for. We need you to secure the loyalty of our customers by showing them how swiftly we can resolve their billing issues. You’ll be making a vital commercial impact on the business, and you’ll be doing it while speaking English and Dutch language.

What you’ll be doing

• Managing billing documents and correcting errors by issuing credit/debit notes.
• Raising the bar when it comes to providing customer service on the phone and via email.
• Supporting UPS with investigating our systems to prevent future billing inconsistencies.
• Once you’re feeling confident enough to work on your own, you can then submit requests to work remotely until the hybrid work type model is established on the site.

What you’ll get

• Competitive salary
• Full training to help you perform at your best
• Flexible benefits – UPS Pension Scheme/ Healthcare Life Assurance Tuition Reimbursement Opportunities to progress – thanks to our ‘promotion from within policy’.

What you’ll need

• A university education and years of work experience are not essential here.
• You do need to prove you’ve spent at least one year in customer service, and experience using Microsoft Excel would be an advantage.

How we recruit

At UPS, equal opportunities, fair treatment and an inclusive workplace environment are of utmost importance. We are committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work–related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

A bit about a big business

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi‑billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide. Come join us! Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.