Full Time Customer Support Agent

Arema Connect; Cork; On-site; EUR 18,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly rate

Full-time position

Monday to Friday shifts

Shift hours 09:00–18:00

Fluent English required

Job summary

Arema Connect, based in Cork, Ireland, is seeking enthusiastic Full-Time Customer Service Agents to support one of our key client accounts. You will join a fast-paced, supportive team delivering exceptional service and insights-driven customer experiences.

Fluent English is required. The role offers a competitive hourly rate, Monday to Friday shifts, and a structured environment to grow your skills and career within a people-centric company.

Qualifications

• Proven ability to communicate clearly with customers.
• Experience in customer service is preferred.
• Strong interpersonal skills and teamwork.
• Attention to detail in all tasks.

Responsibilities

• Handle customer enquiries by telephone, delivering high-quality service.
• Create positive experiences by understanding needs and offering tailored solutions.
• Resolve queries quickly with a focus on first-contact resolution.
• Complete administrative tasks accurately to maintain daily operations.
• Build positive relationships through clear and helpful communication.
• Meet and strive to exceed performance targets and objectives.

Skills

Excellent communication

Customer service experience

Team & people skills

Detail-oriented

Job description

About the Company

Arema Connect Overview Arema Connect is an Irish-owned company proudly based in Cork, delivering best-in-class Customer Support and Market Research services to leading national and international brands.Our people are at the heart of everything we do. We believe our team is our greatest asset, which is reflected in our industry-leading staff retention and strong company culture. Our experienced teams play a key role in representing our clients' brands, delivering exceptional customer experiences and providing valuable market insights. We are committed to creating a supportive, collaborative and rewarding environment where our people can develop their skills, grow their careers and make a real impact.

About the Role

We are currently seeking Full-Time Customer Service Agents to support one of our dedicated client accounts. This is an excellent opportunity for a customer-focused individual who takes pride in delivering exceptional service and enjoys working in a fast-paced, supportive environment.

Role Highlights

• Competitive hourly rate;
• Full-time positions;
• Monday to Friday;
• Shift Hours: 09:00 AM - 18:00 PM;
• Fluent English required.

Responsibilities

• Handle customer enquiries by telephone, delivering a professional and high-quality service every time.
• Create positive customer experiences by understanding needs and providing tailored solutions.
• Resolve queries quickly and effectively, with a strong focus on first-contact resolution.
• Complete administrative tasks accurately and efficiently to keep daily operations running smoothly.
• Build positive customer relationships through clear, confident and helpful communication.
• Consistently achieve and exceed performance targets and key objectives.

Required Skills

• Excellent communication skills;
• Customer Service experience is favourable;
• Team & People Skills;
• Detail-oriented.