Evening Customer Support Specialist

Arema Connect; Cork; On-site; EUR 17,000 - 22,000; Full time

Job summary

Arema Connect in Cork is seeking a Customer Service Agent to support our after-hours operations. You will deliver a first-class customer experience while handling a range of telephone inquiries and administrative tasks for national and international brands.

This evening shift runs 18:00 to 00:00, Monday to Friday, with an immediate start. You’ll benefit from a competitive hourly rate plus a night-rate premium and join a supportive, fast-paced team committed to quality service.

Qualifications

• Customer service experience is favourable.
• Strong people and interpersonal skills.
• Able to multitask and manage time effectively.
• Flexible to changing business requirements.
• Evening shift availability from 18:00 to 00:00.

Responsibilities

• Handle customer queries via telephone with high professionalism.
• Maintain high standards of customer service.
• Resolve queries with first-contact resolution.
• Complete administrative tasks to support daily operations.
• Identify customer needs and provide tailored solutions.
• Meet and exceed performance targets and objectives.

Skills

Customer service

Multitasking

Time management

Interpersonal skills

Detail-oriented

Job description

Arema Connect in Cork is seeking a Customer Service Agent to support our after-hours operations. You will deliver a first-class customer experience while handling a range of telephone inquiries and administrative tasks for national and international brands.

This evening shift runs 18:00 to 00:00, Monday to Friday, with an immediate start. You’ll benefit from a competitive hourly rate plus a night-rate premium and join a supportive, fast-paced team committed to quality service.