Call Centre Agent – Retentions

CREGG Group; Limerick; Hybrid; EUR 25,000 - 31,000; Full time

Benefits offered by this job

23 days annual leave + bank holidays

Your birthday off

Private medical insurance

Pension scheme

LinkedIn Learning

Cycle to Work Scheme

Staff Mobile Offer

Job summary

The CREGG Group in Limerick is recruiting a Customer Value Management Agent to handle both incoming and outgoing customer queries, including cancellations, sales and house move requests. You will own the customer interaction and strive to provide a professional, friendly experience with full training provided.

The role requires strong communication, problem solving and a customer‑centric mindset. The position is a 12‑month contract with view to permanent, 37.5 hours, Monday to Friday with

Qualifications

• Previous customer service experience is desirable.
• Experience in retention or customer value roles is an advantage but not essential.
• Comfortable speaking with customers over the phone.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently while also contributing to a team.
• Good computer and typing skills.
• Willingness to learn and develop within the role.

Responsibilities

• Provide excellent customer service and ensure a positive customer experience.
• Handle incoming and outbound customer queries in a professional and friendly manner.
• Take ownership of customer queries and work to resolve issues efficiently.
• Support business growth through upselling and cross-selling where appropriate.
• Provide proactive updates to customers where required.
• Minimise customer disruption by resolving queries effectively.
• Take ownership of the customer journey and ensure a seamless experience.
• Work towards agreed individual and team targets.
• Contribute positively to the wider team and department.

Skills

Customer service

Phone communication

Problem solving

Typing

Interpersonal skills

Attention to detail

Teamwork

Fast-paced environment

Willingness to learn

Job description

Location: Limerick
Salary: €28,000 per year
Hours: 37.5 hours per week, Monday to Friday, one Saturday per month, you will get a day off mid week in lieu
Contract: 12 months with view to permeance

Our client is currently recruiting Customer Service Representatives to join their Customer Value Management team.

This is an excellent opportunity for someone with strong customer service skills who enjoys speaking with customers, solving problems and working in a fast-paced environment.

The Role

As a Customer Value Management Agent, you will be responsible for handling both incoming and outgoing customer queries, including cancellation, sales and house move requests.

You will take ownership of each customer interaction and work to provide a professional, friendly and positive customer experience.

Full training will be provided to ensure you have all the knowledge and skills required to provide first‑class customer support.

You will be required to be flexible in the role and may be asked to undertake other duties as required by the business.

Key Responsibilities

Provide excellent customer service and ensure a positive customer experience.

Handle incoming and outbound customer queries in a professional and friendly manner.

Take ownership of customer queries and work to resolve issues efficiently.

Support business growth through upselling and cross‑selling where appropriate.

Provide proactive updates to customers where required.

Minimise customer disruption by resolving queries effectively.

Take ownership of the customer journey and ensure a seamless experience.

Work towards agreed individual and team targets.

Contribute positively to the wider team and department.

The Ideal Candidate

Previous customer service experience is desirable.

Experience in a retention or customer value role would be an advantage but is not essential.

Comfortable speaking with customers over the phone.

Excellent communication and interpersonal skills.

A hardworking, positive and can‑do attitude.

Strong problem‑solving skills and attention to detail.

High standards of customer service and professionalism.

Ability to work independently while also contributing effectively to a team.

Good computer and typing skills.

Comfortable working in a fast‑paced environment.

Willingness to learn and develop within the role.

Hours of Work

37.5 hours per week.

Monday to Friday

Saturday work approximately once per month.

Earliest start: 9:00am.

Latest finish: 6:30pm.

Salary & Benefits

€28,000 basic salary per annum.

Full training provided.

12 month contract view to permanent position

Opportunity for career progression.

Hybrid working may be available following completion of training, depending on business requirements.

A supportive team environment with ongoing training and development.

Benefits once made permanent

• 23 days annual leave + bank holidays
• Your birthday off
• Increased annual leave after 3 years
• Private medical insurance with Laya
• Employee Assistance Programme
• Pension scheme with employer and employee contributions from day one
• Tax Saver Commuter Tickets
• Sports & Social Club – Club Red
• Employee TV & Broadband Bundle (subject to availability and location)
• Calm App – full access to meditation and sleep resources
• Staff Mobile Offer – SIM for €15/month including unlimited 4G, calls and texts
• Cycle to Work Scheme – access to 300+ bike shops nationwide
• LinkedIn Learning – free access to support your skills and career development