Customer Service Agent

Barna Recycling; Galway; On-site; EUR 26,000 - 31,000; Full time

Job summary

Barna Recycling in Ireland is seeking a Customer Service Representative to join a team of seven reps and a Team Lead. You will handle inquiries, resolve issues, and contribute to a high-quality customer experience from the Liosban Industrial Estate site in Galway.

The role requires 1+ year of relevant experience, strong communication, and good working knowledge of Excel and Word. It is an on-site position with standard 37-hour weeks and a pay of €28,500 per year.

Qualifications

• At least 1 year of relevant customer service experience.
• Excellent telephone manner and strong communication skills.
• Working knowledge of Excel and Word.
• Organised, diplomatic, and a good team player.
• Proven ability to meet targets and deadlines.

Responsibilities

• Maintain a positive, empathetic and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Handle a high volume of calls.
• Communicate with customers via phone, email, live chat, or face-to-face.
• Acknowledge and resolve customer concerns.
• Coordinate with colleagues as required to assist customers.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional support.

Job description

Role Summary:

Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a ‘people Person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing complaints.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Handling a high volume of calls
• Communicating with customers via on the phone, email, live chat, or face‑to‑face.
• Acknowledging and resolving customer concerns.
• Communicating and coordinating with colleagues, as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Skills and Experience required

• Gained at least one years’ relevant experience preferably in a customer service environment.
• Have good communication skills with an excellent telephone manner.
• Have demonstrated a good working knowledge of Excel and Word.
• Organised, diplomatic and a good team player.
• A proven ability to work to targets and timelines.

Terms:

• Salary: €28,500
• Hours: 37 hours per week – 9:00am to 5:30 p.m. Mon-Thurs; 9:00 a.m. to 5.00 p.m. Fri
• This position will be based on-site

Location:

Liosban Industrial Estate, County Galway