Customer Support Representative

Arema Connect; Cork; On-site; EUR 17,000 - 22,000; Full time

Job summary

Arema Connect in Cork is seeking a Customer Service Agent to support our after-hours operations. You will deliver a first-class customer experience while handling a range of telephone inquiries and administrative tasks for national and international brands.

This evening shift runs 18:00 to 00:00, Monday to Friday, with an immediate start. You’ll benefit from a competitive hourly rate plus a night-rate premium and join a supportive, fast-paced team committed to quality service.

Qualifications

• Customer service experience is favourable.
• Strong people and interpersonal skills.
• Able to multitask and manage time effectively.
• Flexible to changing business requirements.
• Evening shift availability from 18:00 to 00:00.

Responsibilities

• Handle customer queries via telephone with high professionalism.
• Maintain high standards of customer service.
• Resolve queries with first-contact resolution.
• Complete administrative tasks to support daily operations.
• Identify customer needs and provide tailored solutions.
• Meet and exceed performance targets and objectives.

Skills

Customer service

Multitasking

Time management

Interpersonal skills

Detail-oriented

Job description

Arema Connect is an Irish-owned company proudly based in Cork, delivering best-in-class Customer Support and Market Research services to leading national and international brands.

Our people are at the heart of everything we do.

We believe our team is our greatest asset, which is reflected in our industry-leading staff retention and strong company culture. Our experienced teams play a key role in representing our clients’ brands, delivering exceptional customer experiences and providing valuable market insights. We are committed to creating a supportive, collaborative and rewarding environment where our people can develop their skills, grow their careers and make a real impact.

We are currently seeking a Customer Service Agent to support our after-hours operations. This is an excellent opportunity for a customer-focused individual who takes pride in delivering exceptional service and enjoys working in a fast-paced, supportive environment.

Role Highlights

• Competitive hourly rate plus an additional night rate after 22 PM;
• Monday to Friday;
• Shift Pattern - 18:00 PM to 00:00 AM;
• Immediate start;

The Position

In this role, you will be responsible for delivering a first-class customer experience while managing a range of customer enquiries and administrative tasks by telephone. You will work across evening shift patterns, ensuring our clients and their customers receive a professional, efficient and friendly service outside of standard business hours.

This is an excellent opportunity for a customer-focused individual who enjoys working in a fast-paced environment and takes pride in delivering exceptional service.

Responsibilities include -

• Manage customer queries via telephone, consistently delivering a high-quality and professional service.
• Maintain the highest standards of customer service while ensuring a positive customer experience.
• Resolve customer queries efficiently, with a strong focus on first-contact resolution.
• Complete administrative tasks accurately and efficiently to support daily operations.li>
• Identify customer needs and provide appropriate, tailored solutions to meet their requirements.
• Consistently meet and exceed performance targets and key objectives.

Requirements & Beneficial Attributes

• The ability to multitask;
• Customer-focused and empathetic;
• Time Management;
• Flexible to changing business requirements and operations;
• Good interpersonal and customer care skills.

Skills

• Customer Service experience is favourable;
• Team & People Skills;
• Detail-oriented.