Irish Speaking Customer Service Advisor

Capita; Clonakilty; On-site; EUR 26,000 - 35,000; Full time

Job summary

Jobtailor in Ireland is seeking a customer service adviser fluent in Irish to join our team. You will handle enquiries across telephony, email and chat with empathy and accuracy, ensuring high standards of service and solutions tailored to each customer.

Key requirements include fluent Gaeilge, strong English, and experience in social media customer interactions. We value active listening, adaptability and a proactive, responsible approach to resolving issues.

Qualifications

• Fluent in Irish (Gaeilge) required.
• Strong English communication skills.
• Previous experience in a similar role, ideally with social media experience.
• Excellent communication abilities.
• Proficient with multiple computer applications simultaneously.
• Attentive listening with empathy and adaptability.
• Self-motivated and able to drive issues to resolution.

Responsibilities

• Be the voice of the company handling customer enquiries with professionalism and care.
• Provide excellent customer service focusing on delivering right solutions.
• Identify vulnerable customers and adapt approach to provide extra support when needed.
• Handle escalated queries with empathy and integrity, logging accurately.
• Deal with queries across telephony, email, web chat and other channels.

Skills

Irish speaker

English skills

Experience in similar role

Strong communication

Computer proficiency

Active listening

Self-motivated

Job description

Responsibilities

• You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care.
• Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
• Identifying vulnerable customers and adapting approach, providing additional support when required.
• Handling escalated customer queries with empathy and integrity, logging accurately.
• Dealing with a wide range of queries across telephony / email / web chat / channels.

Requirements

• Fluent Irish (Gaeilge) speaker
• Strong English communication skills
• Previous experience within a similar role, ideally with experience of working with Social media platforms
• Excellent communication skills
• Proficient in using various computer applications and software simultaneously
• An attentive listener who can empathise and adjust to different customer needs
• A self‑motivated individual who takes responsibility for customer issues and follows them through to resolution

Soft Skills

• customer service
• empathy
• active listening
• problem‑solving
• adaptability
• self‑motivation
• responsibility
• communication