Full Time Customer Support Agent

Arema Connect; Cork; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly rate

Full-time

Monday to Friday

Shift 09:00–18:00

Job summary

Arema Connect based in Cork, Ireland, is hiring Full‑Time Customer Service Agents to support a dedicated client account. You will handle customer enquiries by phone, delivering friendly, professional service.

Working Monday to Friday, 09:00–18:00, you will aim for first‑contact resolution, maintain accurate administrative records and build positive customer relationships in a fast‑paced, supportive environment.

Qualifications

• Customer service experience is favourable.
• Team & People Skills.
• Detail-oriented.

Responsibilities

• Handle customer enquiries by telephone, delivering a professional and high-quality service every time.
• Create positive customer experiences by understanding needs and providing tailored solutions.
• Resolve queries quickly and effectively, with a strong focus on first-contact resolution.
• Complete administrative tasks accurately and efficiently to keep daily operations running smoothly.
• Build positive customer relationships through clear, confident and helpful communication.
• Consistently achieve and exceed performance targets and key objectives.

Skills

Customer service

Team & People skills

Detail-oriented

Job description

Arema Connect Overview Arema Connect is an Irish-owned company proudly based in Cork, delivering best-in-class Customer Support and Market Research services to leading national and international brands.Our people are at the heart of everything we do. We believe our team is our greatest asset, which is reflected in our industry-leading staff retention and strong company culture. Our experienced teams play a key role in representing our clients’ brands, delivering exceptional customer experiences and providing valuable market insights. We are committed to creating a supportive, collaborative and rewarding environment where our people can develop their skills, grow their careers and make a real impact.

About the Role

We are currently seeking Full‑Time Customer Service Agents to support one of our dedicated client accounts. This is an excellent opportunity for a customer‑focused individual who takes pride in delivering exceptional service and enjoys working in a fast‑paced, supportive environment.

Role Highlights

• Competitive hourly rate;
• Full-time positions;
• Monday to Friday;
• Shift Hours: 09:00 AM – 18:00 PM;

Responsibilities

• Handle customer enquiries by telephone, delivering a professional and high-quality service every time.
• Create positive customer experiences by understanding needs and providing tailored solutions.
• Resolve queries quickly and effectively, with a strong focus on first-contact resolution.
• Complete administrative tasks accurately and efficiently to keep daily operations running smoothly.
• Build positive customer relationships through clear, confident and helpful communication.
• Consistently achieve and exceed performance targets and key objectives.

Required Skills

• Customer Service experience is favourable;
• Team & People Skills;
• Detail-oriented.