Customer Support Specialist — Full-Time, Mon–Fri (9–6)

Arema Connect; Cork; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly rate

Full-time

Monday to Friday

Shift 09:00–18:00

Job summary

Arema Connect based in Cork, Ireland, is hiring Full‑Time Customer Service Agents to support a dedicated client account. You will handle customer enquiries by phone, delivering friendly, professional service.

Working Monday to Friday, 09:00–18:00, you will aim for first‑contact resolution, maintain accurate administrative records and build positive customer relationships in a fast‑paced, supportive environment.

Qualifications

• Customer service experience is favourable.
• Team & People Skills.
• Detail-oriented.

Responsibilities

• Handle customer enquiries by telephone, delivering a professional and high-quality service every time.
• Create positive customer experiences by understanding needs and providing tailored solutions.
• Resolve queries quickly and effectively, with a strong focus on first-contact resolution.
• Complete administrative tasks accurately and efficiently to keep daily operations running smoothly.
• Build positive customer relationships through clear, confident and helpful communication.
• Consistently achieve and exceed performance targets and key objectives.

Skills

Customer service

Team & People skills

Detail-oriented

Job description

Arema Connect based in Cork, Ireland, is hiring Full‑Time Customer Service Agents to support a dedicated client account. You will handle customer enquiries by phone, delivering friendly, professional service.

Working Monday to Friday, 09:00–18:00, you will aim for first‑contact resolution, maintain accurate administrative records and build positive customer relationships in a fast‑paced, supportive environment.