Customer Service Representative – Late Evening Shift (5pm to 1am)

Cpl Healthcare; Galway; On-site; EUR 29,000 - 36,000; Full time

Job summary

Cpl Healthcare is hiring a Customer Support Agent for the night shift in Galway. Join a leading health technology company in a permanent, full-time role and support customers and employees. You will be part of a professional team with opportunities for learning and growth.

Role suits recent graduates with a business degree or candidates seeking a solid foundation in a global, fast-paced environment. Night hours are 17:00–01:00, Monday to Friday, with hybrid options after probation.

Qualifications

• Native speaker of one or more languages.
• Proficiency in both written and spoken English.
• Strong communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Exceptional telephone and customer service skills.

Responsibilities

• Respond to customer and employee questions/concerns and resolve issues including refunds, complaints, and queries.
• Maintain knowledge of company facilities, websites, products, promotions, policies and procedures.
• Represent the company in a professional, courteous and efficient manner.
• Complete documentation to in-house standards and comply with procedures.
• Work in a safe manner at all times.
• Report to the Customer Service Team Leader.

Skills

Native language

English proficiency

Communication skills

Problem solving

Teamwork

Customer service

Job description

Customer Support Agent – Night shift (5pm - 1am)

Are you ready to kick-start your career with a leading Health Technology company based in Galway? My Client is hiring multiple Customer Support Representatives to join our dynamic team in a permanent, full-time role.

Reporting directly to the Customer Service Manager, you'll be part of a supportive and professional environment where learning, growth, and career development are encouraged every step of the way.

Whether you're a recent graduate with a Business degree or someone looking to build a strong foundation in a global, fast-paced company, this is a fantastic opportunity to make your mark in the health tech sector.

RESPONSIBILITIES

• Responding to customer and employee questions/concerns in an efficient and effective manner and resolving issues/complaints which customers might have regarding company's products which include but not limited to complaints, queries, refunds etc.
• Maintaining knowledge of the company's facilities, websites, products, promotions, policies and procedures
• Representing the company in a professional, courteous and efficient manner
• Complete documentation to in-house standards and be compliant with all in house procedures.
• Working in a safe manner at all times
• Reporting to the Customer Service Team Leader

REQUIREMENTS AND QUALIFICATIONS

• Native speaker of one or more languages.
• Proficiency in both spoken and written English.
• Strong communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Exceptional telephone and customer service skills.

This position is based in Galway. You must be available for working hours which are 17:00 to 01:00 Monday to Friday. Hybrid options available after probation.

Suitable applicants must have their own transport as public transport is not available