Front Office Team Lead – Guest Experience & Ops

Dean Group; Dublin; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Global staff room rates

50% off food and 25% off beverages

Accrued annual leave with service

Friends and family discounts

Gym membership discounts

Continual training and development

Career progression within the group

Gratuities

Meals on shift

Bike to work scheme

Taxsaver for travel

Refer a friend scheme

Wellness at work events

Employee Assistance Programme

Group discounts on cinema tickets

Team appreciation days

Job summary

Dean Group in Dublin is seeking an Assistant Front Office Manager for The Dean Docklands to lead reception and guest services, ensuring seamless check-in and departure and delivering outstanding guest experiences.

The role requires 3-4 years in front office or guest services, with at least 1 year in a supervisory capacity, strong leadership, organisational abilities, and experience with Opera or similar systems.

Qualifications

• 3-4 years in a front office or guest services role.
• Minimum 1 year in a supervisory/assistant manager position.
• Experience with Opera or similar front office systems.

Responsibilities

• Oversee daily front desk operations and guest services.
• Lead and develop the reception team and manage scheduling.
• Ensure billing accuracy and seamless check-in/out processes.
• Resolve guest issues and maintain brand standards.

Skills

Leadership

Guest service

Organisational skills

Communication

Shift scheduling

Problem solving

Tools

Opera front office

Hospitality software

Job description

Dean Group in Dublin is seeking an Assistant Front Office Manager for The Dean Docklands to lead reception and guest services, ensuring seamless check-in and departure and delivering outstanding guest experiences.

The role requires 3-4 years in front office or guest services, with at least 1 year in a supervisory capacity, strong leadership, organisational abilities, and experience with Opera or similar systems.