Front Office Receptionist

Dean Group; Dublin; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Global staff room rates

50% off Food and 25% Beverage

Annual leave with service

Friends and Family discount

Gym membership discounts

Continual training and development

Career progression within the Group

Gratuities

Meals on shift

Bike to work scheme

Taxsaver for travel

Refer a friend scheme

Wellness at work events

Employee Assistance Programme

Group discounts

Job summary

The Dean Docklands in Dublin is seeking an experienced Front Office Receptionist to join our hospitality team. You will be the first and last point of contact, delivering warm, personalised service and ensuring smooth front desk operations across the hotel.

Proven reception experience, strong Opera PMS knowledge, and excellent English communication are essential. This role offers opportunities for guest engagement, team collaboration, and career progression within the Dean Group.

Qualifications

• Previous experience as a hotel receptionist or front desk team member essential.
• Strong working knowledge of Opera PMS.
• Fluent English with excellent written and spoken communication skills.

Responsibilities

• Greet guests warmly and professionally upon arrival and throughout their stay.
• Check-in and check-out procedures using Opera PMS.
• Anticipate guest needs and exceed expectations through personalised service.
• Assist with luggage, directions, restaurant bookings, and local recommendations.
• Respond promptly to guest enquiries via phone, email, and in person.
• Maintain the reception area and public zones in a clean, welcoming condition.
• Conduct light cleaning and upkeep of stairwells, corridors, and public areas during quieter hours.
• Ensure all guest areas meet safety, cleanliness, and accessibility standards.
• Uphold hotel security protocols including monitoring access during night shifts.
• Ensure fire exits and emergency routes remain clean and unobstructed.
• Comply with health & safety, fire regulations, and standards.
• Support emergency procedures and be alert to unusual activity or guest needs.
• Liaise with housekeeping, maintenance, and F&B to communicate guest needs.
• Support night and day reception teams during busy periods or shift overlaps.
• Report incidents, feedback, or technical issues to management in a timely manner.

Skills

Guest service

Front desk operations

Communication skills

Fluent English

Tools

Opera PMS

Job description

• Service Standards & Cleanliness

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We are currently seeking an experienced Front Office Receptionist to join the team in The Dean Docklands. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!

Key Areas

• Guest Experience & Front Desk Operations
• Service Standards & Cleanliness
• Safety, Security & Compliance
• Communication & Team Support

Job Purpose

As the first and last point of contact, this role is essential in creating a lasting impression through exceptional service, attention to detail, and in-depth local knowledge. The Receptionist manages front desk operations, provides support across hotel departments, and ensures a smooth and secure environment for all guests. With a strong focus on professionalism and guest engagement, the role is ideal for someone with front office experience, strong system knowledge (Opera), and a passion for hospitality.

Key Deliverables

Guest Experience & Front Desk Operations

• Greet guests warmly and professionally upon arrival and throughout their stay
• Carry out check-in and check-out procedures accurately and efficiently using Opera PMS
• Anticipate guest needs and exceed expectations through personalised service
• Assist with luggage, directions, restaurant bookings, and local recommendations
• Respond promptly to guest enquiries via phone, email, and in person

Service Standards & Cleanliness

• Maintain the reception area and public zones in a clean, welcoming, and presentable condition
• Conduct light cleaning and upkeep of stairwells, corridors, and public areas during quieter hours
• Ensure all guest areas and access points meet safety, cleanliness, and accessibility standards

Safety, Security & Compliance

• Uphold hotel security protocols including monitoring access during night shifts
• Ensure fire exits and emergency routes remain clean and unobstructed
• Comply with hotel health & safety, fire regulations, and operational standards
• Support emergency procedures and be alert to unusual activity or guest needs

Communication & Team Support

• Liaise with housekeeping, maintenance, and F&B departments to communicate guest needs
• Support the night and day reception teams as required during busy periods or shift overlaps
• Report incidents, feedback, or technical issues to management in a timely manner

Preferred Experience

• Previous experience as a hotel receptionist or front desk team member essential
• Strong working knowledge of Opera PMS (or similar)
• Fluent English with excellent written and spoken communication skills
• A friendly, outgoing personality with a passion for guest service
• Knowledge of local attractions preferred
• Ability to remain calm, organised, and efficient during high-pressure situations

Benefits

• Global discounted staff room rates across the group
• 50% off Food and 25% Beverage across the group
• Accrued Annual Leave with Service
• Friends and Family discount
• Gym Membership Discounts*
• Continual training and development
• Career progression within the Group
• Gratuities *
• Meals on shift
• Bike to work scheme
• Taxsaver for travel
• Refer a friend scheme
• Wellness at work events and access to wellness platform
• Employment Assistance Programme
• Group discounts for cinema tickets, shopping deals etc
• Team appreciation days
• Service recognition
• Regular fun-filled activities and gatherings for all teams across the group
• Applicable to certain positions

Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group

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