Front Desk & Guest Experience Pro - Staff Discounts

Dean Group; Dublin; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Global staff room rates

50% off Food and 25% Beverage

Annual leave with service

Friends and Family discount

Gym membership discounts

Continual training and development

Career progression within the Group

Gratuities

Meals on shift

Bike to work scheme

Taxsaver for travel

Refer a friend scheme

Wellness at work events

Employee Assistance Programme

Group discounts

Job summary

The Dean Docklands in Dublin is seeking an experienced Front Office Receptionist to join our hospitality team. You will be the first and last point of contact, delivering warm, personalised service and ensuring smooth front desk operations across the hotel.

Proven reception experience, strong Opera PMS knowledge, and excellent English communication are essential. This role offers opportunities for guest engagement, team collaboration, and career progression within the Dean Group.

Qualifications

• Previous experience as a hotel receptionist or front desk team member essential.
• Strong working knowledge of Opera PMS.
• Fluent English with excellent written and spoken communication skills.

Responsibilities

• Greet guests warmly and professionally upon arrival and throughout their stay.
• Check-in and check-out procedures using Opera PMS.
• Anticipate guest needs and exceed expectations through personalised service.
• Assist with luggage, directions, restaurant bookings, and local recommendations.
• Respond promptly to guest enquiries via phone, email, and in person.
• Maintain the reception area and public zones in a clean, welcoming condition.
• Conduct light cleaning and upkeep of stairwells, corridors, and public areas during quieter hours.
• Ensure all guest areas meet safety, cleanliness, and accessibility standards.
• Uphold hotel security protocols including monitoring access during night shifts.
• Ensure fire exits and emergency routes remain clean and unobstructed.
• Comply with health & safety, fire regulations, and standards.
• Support emergency procedures and be alert to unusual activity or guest needs.
• Liaise with housekeeping, maintenance, and F&B to communicate guest needs.
• Support night and day reception teams during busy periods or shift overlaps.
• Report incidents, feedback, or technical issues to management in a timely manner.

Skills

Guest service

Front desk operations

Communication skills

Fluent English

Tools

Opera PMS

Job description

The Dean Docklands in Dublin is seeking an experienced Front Office Receptionist to join our hospitality team. You will be the first and last point of contact, delivering warm, personalised service and ensuring smooth front desk operations across the hotel.

Proven reception experience, strong Opera PMS knowledge, and excellent English communication are essential. This role offers opportunities for guest engagement, team collaboration, and career progression within the Dean Group.