Assistant Front Office Manager

Hollybank Trustees Ltd; Leinster; On-site; EUR 32,000 - 50,000; Full time

Benefits offered by this job

Staff discounts on rooms

Dining and bar discounts

Meals on shift

Bike to work scheme

Wellness programs

Job summary

Dean Group is seeking an Assistant Front Office Manager for The Dean Docklands in Dublin. You will lead the reception and guest services team, ensuring smooth daily operations and an exceptional guest experience from arrival to departure.

The role requires 3–4 years in front office or guest services with supervisory experience, strong leadership and Opera front office system knowledge. A proactive, guest-focused approach is essential.

Qualifications

• 3–4 years in front office or guest services with at least 1 year supervising staff.
• Experience with hotel front office systems (Opera or similar).
• Strong leadership, communication and guest service skills.

Responsibilities

• Oversee daily front desk operations and guest service processes.
• Lead and develop front office staff, manage scheduling and performance reviews.
• Ensure reservations, billing and room allocations are accurate and efficient.
• Collaborate with housekeeping, maintenance and other departments for a seamless guest journey.
• Address guest concerns promptly and drive service improvements.

Skills

Leadership

People management

Front office systems

Organization

Problem solving

Communication

Guest service

Calm under pressure

Shift flexibility

Tools

Opera

Job description

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We are currently seeking an experienced Assistant Front Office Manager to join the team in The Dean Docklands. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!

Key Areas

• Guest Reception and Service Excellence
• Team Leadership and Development
• Operational Efficiency
• Guest Satisfaction and Problem Resolution
• Financial Management and Reporting
• Health, Safety, and Compliance
• Collaboration with Senior Management

Job Purpose

The Assistant Front Office Manager supports the Front Office Manager in leading the reception and guest services team, ensuring seamless daily operations and delivering an outstanding guest experience from arrival to departure. This role requires strong leadership, excellent organisational skills, and a proactive approach to both service and operations. The Assistant Front Office Manager acts as a key contact for guests and staff, ensuring high standards are maintained across all front office functions while supporting the achievement of departmental goals.

Role Responsibilities

Guest Reception and Service Excellence

• Oversee daily front desk operations, ensuring smooth check-in, check-out, and guest service processes.
• Maintain a visible presence in the lobby to engage with guests and support the reception team.
• Ensure service standards are consistently upheld in line with hotel policies and brand expectations.
• Anticipate guest needs, respond to requests, and manage VIP arrivals with attention to detail.

Team Leadership and Development

• Supervise and motivate reception staff, fostering a positive and professional working environment.
• Support training and development of front office employees, ensuring they are skilled in guest service and hotel systems.
• Assist with team scheduling, ensuring adequate staffing levels at all times.
• Conduct probation and performance reviews, providing feedback and development opportunities.

Operational Efficiency

• Ensure accuracy in reservations, billing, and room allocations.
• Support the implementation of front office systems, policies, and procedures to enhance efficiency.
• Coordinate with housekeeping, maintenance, and other departments to ensure a seamless guest journey.
• Maintain accurate shift handovers and ensure all team members are briefed on daily operations.

Guest Satisfaction and Problem Resolution

• Act as a point of escalation for guest complaints or issues, ensuring they are resolved quickly and professionally.
• Monitor guest feedback and work with the Front Office Manager to implement service improvements.
• Promote a guest-first culture within the team, encouraging staff to go above and beyond in service delivery.

Financial Management and Reporting

• Ensure compliance with hotel financial policies, including billing accuracy, cash handling, and credit card transactions.
• Assist with front office budgets, payroll, and cost controls.
• Prepare and analyse reports on front office performance, occupancy, and guest satisfaction.

Health, Safety, and Compliance

• Ensure front office operations comply with all health, safety, and fire regulations.
• Conduct regular checks to maintain a safe and secure environment for guests and staff.
• Ensure adherence to hotel policies and procedures across all reception activities.

Collaboration with Senior Management

• Work closely with the Front Office Manager and other department heads to support the smooth running of hotel operations.
• Contribute to management meetings with updates on front office performance and guest feedback.
• Support the implementation of hotel-wide initiatives and service improvement projects.

Preferred Experience & Skills

• 3–4 years’ experience in a front office or guest services role, with at least 1 year in a supervisory/assistant manager position.
• Strong leadership and people management skills.
• Experience using hotel front office systems (Opera or similar).
• Excellent organisational and problem-solving abilities.
• Strong communication and guest service skills with a professional, approachable manner.
• Ability to remain calm and effective under pressure.
• Flexibility with shifts
• Global discounted staff room rates across the group
• 50% off Food and 25% Beverage across the group
• Accrued Annual Leave with Service
• Friends and Family discount
• Continual training and development
• Career progression within the Group
• Gratuities *
• Meals on shift
• Bike to work scheme
• Refer a friend scheme
• Wellness at work events and access to wellness platform
• Employment Assistance Programme
• Group discounts for cinema tickets, shopping deals etc
• Service recognition
• Regular fun-filled activities and gatherings for all teams across the group

*Applicable to certain positions

Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group