Front Office Team Lead – Guest Experience

Tulfarris Hotel & Golf Resort; Blessington; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Excellent working environment

Friends and family stay over specials

Employee of the month awards

Summer BBQ and Christmas party

Employee Assistance Programme

Bike to work scheme

Free Car Parking

Daily Lunch provided

Employee Referral Scheme

Training & Development opportunities

Career progression opportunities

Job summary

Tulfarris Hotel & Golf Resort invites applications for an experienced Receptionist. You will support the front office Manager, assist with check-in/check-out, switchboard operations and guest inquiries.

You will help maintain high service standards across a 92-room property and contribute to selling techniques and guest relationships. Ideal candidates will have 2 years of front desk experience, familiarity with Hotsoft, and excellent communication skills.

Qualifications

• Minimum 2 years experience in reception/front of house (preferably in a 4/5 star hotel).
• Strong communication and presentation skills.
• Team player with ability to multitask and maintain professionalism.
• Friendly, courteous personality with excellent interpersonal skills.

Responsibilities

• Assist the Front Office Manager and support the front office team.
• Ensure efficient running of front office activities and high customer service standards.
• Train and develop staff using SOPs.
• Handle reception and reservation duties including check-in/check-out and switchboard.
• Maintain knowledge of facilities and processes to support guest relationships and upselling.

Skills

2 years reception/front of house

Excellent communication

Team player

Multitasking

Friendly and courteous

Interpersonal skills

Tools

Hotsoft

Job description

Tulfarris Hotel & Golf Resort invites applications for an experienced Receptionist. You will support the front office Manager, assist with check-in/check-out, switchboard operations and guest inquiries.

You will help maintain high service standards across a 92-room property and contribute to selling techniques and guest relationships. Ideal candidates will have 2 years of front desk experience, familiarity with Hotsoft, and excellent communication skills.