Front Desk Leader: Elevate Guest Experience

Tulfarris Hotel and Golf Resort; Leinster; Presencial; EUR 24.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent working environment

Employee of the month awards

Bike to work scheme

Free Car Parking

Daily Lunch provided

Career progression opportunities

Descripción de la vacante

Tulfarris Hotel & Golf Resort invites applications for a Receptionist role. You will support the front office team, assist with check-in/out, and handle guest inquiries while maintaining the highest standards of service in our 89-room property and golf resort.

The role requires 2 years of front-of-house experience, familiarity with Hotsoft, and a professional, guest-focused demeanor. We offer a rewarding environment with opportunities for development within our hotel.

Formación

• 2 years previous reception/front of house experience, ideally in a 4/5 star hotel.
• Have previous work knowledge and experience with Hotsoft
• Must be a team player with the ability to multitask
• Possess a friendly and courteous personality
• Excellent interpersonal skills

Responsabilidades

• To assist the Front Office Manager and support the front office team.
• Assisting in the efficient running of the front office activities ensuring highest standard of customer service.
• Responsibility for training and development of existing and new members of staff through use of SOP's.
• To carry out receptionist & reservation cover - Welcoming guests to the property, providing effective check-in and check-out whilst operating the switchboard.
• Maintain a thorough understanding of properties facilities and processes and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
• Use of onsite computer systems as well as email and Microsoft packages.
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• To assume responsibility for any issues in the absence of the Front Office Manager and to ensure safety procedures are adhered to at all times.

Conocimientos

Reception experience

Team player

Friendly personality

Excellent interpersonal skills

Customer service

Herramientas

Hotsoft

Descripción del empleo

Tulfarris Hotel & Golf Resort invites applications for a Receptionist role. You will support the front office team, assist with check-in/out, and handle guest inquiries while maintaining the highest standards of service in our 89-room property and golf resort.

The role requires 2 years of front-of-house experience, familiarity with Hotsoft, and a professional, guest-focused demeanor. We offer a rewarding environment with opportunities for development within our hotel.