Front Office Receptionist

The Brehon Hotel & Spa; Killarney; On-site; EUR 24,000 - 28,000; Full time

Benefits offered by this job

Meal on duty

Job summary

The Brehon Hotel & Spa in Killarney is seeking an experienced receptionist to join our Front of House Team. You will welcome guests, handle check-ins, and assist with bookings while maintaining a warm, guest-focused approach.

We value teamwork and wellbeing, offering a supportive environment, opportunities for development, and a fun, dynamic team to work with in the heart of the hotel.

Qualifications

• 12 months experience in a hotel reception role.
• Warm, friendly personality with genuine guest care.
• Team player and able to use initiative.
• Excellent customer service skills.
• Good communication and organisational skills.
• Organisational skills are essential.
• High proficiency in computer use.

Responsibilities

• Welcoming and checking in guests on arrival and setting the tone for a great experience.
• Assisting with guest queries, meal and spa bookings, and recommending attractions.
• Ensuring guest billing is accurate and presented for payment upon departure.
• Supporting team members across all areas as Reception is a source of information.

Skills

Customer service

Communication

Organisational skills

Computer skills

Team player

Job description

We at The Brehon Hotel & Spa have a wonderful opportunity for an experienced receptionist to join our magnificent Front of House Team. This is an exciting opportunity for a skilled receptionist to join our Front of House Team. We are looking for a person who will work along side our team and share the same values, ensuring all of our guests have a truly memorable experience in The Brehon Hotel & Spa. In doing so, we offer a workplace that puts teamwork and wellbeing at the forefront of everything that we do. If you want to work as part of a fun and and dynamic team, have a guest focused approach and relish the challenge of working in a busy and ever changing environment in the very heart of the hotel, then this role is for you.

The main duties will include:

• Welcoming and checking in guests on arrival and setting the tone for a great experience
• Helping with guest queries to maximise their enjoyment of their stay including helping with meal and spa bookings, recommending attractions to visit.
• Ensuring all guest billing, accounts are accurate and presented to the guest for payment part of their departure.
• Supporting team members not just those who work on the Front desk but in all areas as Reception is a source of information for all the team.

The ideal Candidate:

• At least 12 months previous experience in a hotel reception role
• Warm, friendly, positive personality with a genuine interest in guest care
• Team player and also willing to use own initiative when needed
• Excellent customer services skills
• Good communication & organisational skills required
• Organisational skills are a must
• High proficiency in computer skill

Reasons to apply:

• A Welcoming & Supportive Team Environment
• Opportunities for Professional Development & Growth
• Hot Meals Provided on Duty
• Employee of the Month Awards
• Employee Assistance Programme
• Family & Friends Rate
• Employee Referral Bonus
• Rewards for Years of Service
• Flexible Schedule

We look forward to hearing from you!