Guest Experience Lead - Front Desk

Windward Management Ltd; Tallaght; A distancia; EUR 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive rate of pay

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary, high quality meals on –

Discounted room & dining rates in Wind

Employee awards & staff recognition

Descripción de la vacante

The Plaza Hotel in Tallaght is looking for a Front Office Receptionist to join the team. You will be the first point of contact for guests, delivering a welcoming and professional experience at check-in and throughout their stay.

You will handle calls, support bookings, coordinate with other departments, and help maintain a smooth front desk operation. The role suits someone with strong communication, excellent organisation, and at least one year of hotel receptionist experience.

Formación

• Positive, friendly and professional attitude.
• Strong communication and customer service skills.
• Good organisational skills and attention to detail.
• Ability to work well in a busy environment.
• Basic computer and administrative skills.
• At least 1 year's experience as a Receptionist in a hotel setting.

Responsabilidades

• Welcome guests and visitors in a warm, friendly, and professional manner.
• Handle check-in and check-out procedures efficiently.
• Answer, screen, and direct phone calls.
• Respond to guest enquiries and provide information about the hotel and services.
• Assist with bookings, appointments, and internal scheduling.
• Keep the reception area clean, organised and well-presented.
• Manage visitor sign-in procedures and basic security at the front desk.
• Handle mail, messages and deliveries.
• Work closely with other departments to ensure smooth daily operations.

Conocimientos

Customer service

Communication

Organisational skills

Herramientas

MS Office

Descripción del empleo

The Plaza Hotel in Tallaght is looking for a Front Office Receptionist to join the team. You will be the first point of contact for guests, delivering a welcoming and professional experience at check-in and throughout their stay.

You will handle calls, support bookings, coordinate with other departments, and help maintain a smooth front desk operation. The role suits someone with strong communication, excellent organisation, and at least one year of hotel receptionist experience.