Front Desk & Guest Experience Specialist

Dean Group; Glassan; In loco; EUR 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Staff room discounts across the group

Gym membership discounts

Meals on shift

Bike to work scheme

Travel tax saver

Descrizione del lavoro

Dean Group in Glasson Lakehouse is seeking an experienced Front Office Receptionist to deliver warm, professional guest experiences at the first and last point of contact. You will manage check-ins/outs with Opera PMS, support guests with local recommendations, and ensure smooth operations across the front desk.

Ideal candidates will have front desk hospitality experience, fluency in English, and a proactive, guest-centric approach in a busy hotel environment.

Competenze

• Front office experience in busy hotel environments.
• Strong knowledge of Opera PMS for smooth check-ins/outs.
• Fluent English with excellent written and spoken communication.
• Friendly, outgoing personality focused on guest service.

Mansioni

• Greet guests and manage check-in/check-out using Opera PMS.
• Assist with directions, restaurant bookings, and local recommendations.
• Maintain reception area and public zones in a clean, presentable state.
• Coordinate with housekeeping, maintenance, and F&B to meet guest needs.
• Report incidents or issues to management promptly.

Conoscenze

Front desk experience

Opera PMS knowledge

Customer service

Communication skills

Teamwork

Strumenti

Opera PMS

Descrizione del lavoro

Dean Group in Glasson Lakehouse is seeking an experienced Front Office Receptionist to deliver warm, professional guest experiences at the first and last point of contact. You will manage check-ins/outs with Opera PMS, support guests with local recommendations, and ensure smooth operations across the front desk.

Ideal candidates will have front desk hospitality experience, fluency in English, and a proactive, guest-centric approach in a busy hotel environment.