Front Office Supervisor: Maternity Cover, Luxury Hotels

The Green Hotel; Dublin; On-site; EUR 34,000 - 44,000; Full time

Benefits offered by this job

Free gym access

Your Birthday as an extra paid day off

Enhanced holidays with service

Rewards programme

Refer a friend - up to €1000 reward

Discounted room stays - friends and 가족

Job summary

The O'Callaghan Collection in Dublin city centre is seeking a Front Office Supervisor to cover maternity leave on a fixed term contract, with potential for permanency based on organisational needs. The role focuses on delivering exceptional guest service and overseeing daily reception operations.

You will train staff, manage reservations, and coordinate with other departments to maintain smooth guest experiences. Prior front office supervisory experience and Opera PMS knowledge are advantageous.

Qualifications

• 1-2 years previous hotel/hospitality work experience in a Front Office supervisory or management level preferred.
• Ability to write and communicate with guests, solve multiple problems at the same time, set up priorities, organize work and make certain decisions.
• Excellent communication skills in the English Language and people management experience.
• Excellent computer, phone and internet/email skills with Opera PMS experience preferred.
• Ability to develop team members and to work in a team environment.
• Demonstration of experience & success in managing a project or strategic change in the business.

Responsibilities

• Supervision and Support: Assist in overseeing daily operations of the reception area, ensuring smooth functioning and providing support to reception staff.
• Guest Experience: Maintain high standards of customer service by addressing guests’ needs, handling inquiries, and resolving issues promptly and courteously.
• Staff Training and Development: Assist in training new reception staff, conducting performance evaluations, and providing guidance to enhance their skills and efficiency.
• Administrative Tasks: Handle administrative duties such as scheduling, managing reservations, maintaining records, and ensuring accuracy in billing processes.
• Collaboration and Communication: Liaise with other departments to coordinate guest services, share relevant information, and contribute to a seamless overall guest experience.
• Problem Resolution: Assist in handling escalated situations or complaints, seeking resolutions to ensure guest satisfaction and a positive reputation for the establishment.

Skills

Customer service

Team supervision

Communication

Problem solving

Tools

Opera PMS

Job description

The O'Callaghan Collection in Dublin city centre is seeking a Front Office Supervisor to cover maternity leave on a fixed term contract, with potential for permanency based on organisational needs. The role focuses on delivering exceptional guest service and overseeing daily reception operations.

You will train staff, manage reservations, and coordinate with other departments to maintain smooth guest experiences. Prior front office supervisory experience and Opera PMS knowledge are advantageous.