Front Office Supervisor - Maternity Cover (Contract)

O'Callaghan Collection; Leinster; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Free gym

Birthday day off

Enhanced holidays

Rewards programme

Refer a friend

Discounted stays

Discounted F&B

Career progression

Tax saver tickets

Bike to work

Job summary

O'Callaghan Collection is seeking a Front Office supervisor to oversee daily reception operations and support the team in delivering exceptional guest experiences at our Dublin city hotels.

The role involves supervising front desk operations, training staff, and ensuring accurate reservations and billing, with a focus on service quality and guest satisfaction for a maternity cover fixed-term contract.

Qualifications

• 1–2 years in front office supervisory or management roles in hospitality.
• Strong written and spoken English; able to communicate with guests.
• Excellent computer, phone, and email skills; Opera PMS experience preferred.
• Experience developing team members and leading projects or change.

Responsibilities

• Oversee daily reception area operations and support reception staff.
• Maintain high guest service standards and handle inquiries and issues.
• Train new reception staff and conduct performance evaluations.
• Manage reservations, scheduling, records, and billing accuracy.
• Coordinate with other departments to ensure seamless guest experiences.
• Address escalated issues to resolve guest concerns and protect reputation.

Skills

Guest communication

People management

Front Office supervision

English language

Team development

Problem solving

Tools

Opera PMS

Job description

O'Callaghan Collection is seeking a Front Office supervisor to oversee daily reception operations and support the team in delivering exceptional guest experiences at our Dublin city hotels.

The role involves supervising front desk operations, training staff, and ensuring accurate reservations and billing, with a focus on service quality and guest satisfaction for a maternity cover fixed-term contract.