Front Office Supervisor: Guest Experience Leader

The Address Citywest; Dublin; On-site; EUR 35,000 - 48,000; Full time

Job summary

The Address Collective in Dublin is seeking an Assistant Front Office Manager to support the Front Office Manager in daily front desk operations and guest satisfaction.

You will manage staff, handle inquiries, take reservations, and coordinate with housekeeping and other departments to ensure a warm, efficient welcome. The role requires 2–3 years in front office with supervisory experience and proficiency with HotSoft; leadership and problem-solving are essential.

Qualifications

• 2–3 years in front office or guest services in a hotel.
• Minimum 1 year in a supervisory role.
• Excellent communication and interpersonal skills.
• Organisational and multitasking abilities.
• Proficiency with HotSoft hotel management software.
• Professional and guest-focused demeanor.

Responsibilities

• Assist Front Office Manager in daily operations.
• Register arrivals and manage guest documentation.
• Handle reservations, cancellations, and no-shows.
• Address guest inquiries and resolve issues promptly.
• Supervise front desk staff and scheduling.
• Coordinate with housekeeping and other departments.
• Maintain accurate guest records and billing.
• Uphold safety and standard operating procedures.

Skills

Staff management

Guest services

Communication

Front desk ops

Team leadership

Customer focus

Tools

HotSoft

Job description

The Address Collective in Dublin is seeking an Assistant Front Office Manager to support the Front Office Manager in daily front desk operations and guest satisfaction.

You will manage staff, handle inquiries, take reservations, and coordinate with housekeeping and other departments to ensure a warm, efficient welcome. The role requires 2–3 years in front office with supervisory experience and proficiency with HotSoft; leadership and problem-solving are essential.