Maternity Cover: Front Office Supervisor (Luxury Hotels)

O'Callaghan Collection; Dublin; Hybrid; EUR 30,000 - 42,000; Part time

Benefits offered by this job

Gym access

Birthday day off

Enhanced holidays

Rewards programme

Refer a friend

Discounted room stays

Discounted F&B

Career progression

Tax saver

Bike to work

Job summary

O'Callaghan Collection is seeking a Front Office supervisor to oversee daily reception operations and support staff, ensuring guest satisfaction and smooth service delivery across our Dublin hotels.

You will contribute to staff training, manage reservations and billing tasks, and coordinate with other departments to enhance the guest experience while maintaining high professional standards.

Qualifications

• 1-2 years previous hotel/hospitality work experience in a Front Office supervisory or management level preferred.
• Ability to write and communicate with guests, solve multiple problems at the same time, set up priorities, organize work and make certain decisions.
• Excellent communication skills in the English Language and people management experience.
• Excellent computer, phone and internet/email skills with Opera PMS experience preferred.
• Ability to develop team members and to work in a team environment.
• Demonstration of experience & success in managing a project or strategic change in the business.

Responsibilities

• Supervision and Support: Assist in overseeing daily operations of the reception area, ensuring smooth functioning and providing support to reception staff.
• Guest Experience: Maintain high standards of customer service by addressing guests’ needs, handling inquiries, and resolving issues promptly and courteously.
• Staff Training and Development: Assist in training new reception staff, conducting performance evaluations, and providing guidance to enhance their skills and efficiency.
• Administrative Tasks: Handle administrative duties such as scheduling, managing reservations, maintaining records, and ensuring accuracy in billing processes.
• Collaboration and Communication: Liaise with other departments to coordinate guest services, share relevant information, and contribute to a seamless overall guest experience.
• Problem Resolution: Assist in handling escalated situations or complaints, seeking resolutions to ensure guest satisfaction and a positive reputation for the establishment.

Skills

Front Office supervision

Guest service leadership

People management

Operations coordination

Tools

Opera PMS

Job description

O'Callaghan Collection is seeking a Front Office supervisor to oversee daily reception operations and support staff, ensuring guest satisfaction and smooth service delivery across our Dublin hotels.

You will contribute to staff training, manage reservations and billing tasks, and coordinate with other departments to enhance the guest experience while maintaining high professional standards.