Assistant Front Office Manager Manager (Maternity Cover)

The Green Hotel; Dublin; On-site; EUR 34,000 - 44,000; Full time

Benefits offered by this job

Free gym access

Your Birthday as an extra paid day off

Enhanced holidays with service

Rewards programme

Refer a friend - up to €1000 reward

Discounted room stays - friends and 가족

Job summary

The O'Callaghan Collection in Dublin city centre is seeking a Front Office Supervisor to cover maternity leave on a fixed term contract, with potential for permanency based on organisational needs. The role focuses on delivering exceptional guest service and overseeing daily reception operations.

You will train staff, manage reservations, and coordinate with other departments to maintain smooth guest experiences. Prior front office supervisory experience and Opera PMS knowledge are advantageous.

Qualifications

• 1-2 years previous hotel/hospitality work experience in a Front Office supervisory or management level preferred.
• Ability to write and communicate with guests, solve multiple problems at the same time, set up priorities, organize work and make certain decisions.
• Excellent communication skills in the English Language and people management experience.
• Excellent computer, phone and internet/email skills with Opera PMS experience preferred.
• Ability to develop team members and to work in a team environment.
• Demonstration of experience & success in managing a project or strategic change in the business.

Responsibilities

• Supervision and Support: Assist in overseeing daily operations of the reception area, ensuring smooth functioning and providing support to reception staff.
• Guest Experience: Maintain high standards of customer service by addressing guests’ needs, handling inquiries, and resolving issues promptly and courteously.
• Staff Training and Development: Assist in training new reception staff, conducting performance evaluations, and providing guidance to enhance their skills and efficiency.
• Administrative Tasks: Handle administrative duties such as scheduling, managing reservations, maintaining records, and ensuring accuracy in billing processes.
• Collaboration and Communication: Liaise with other departments to coordinate guest services, share relevant information, and contribute to a seamless overall guest experience.
• Problem Resolution: Assist in handling escalated situations or complaints, seeking resolutions to ensure guest satisfaction and a positive reputation for the establishment.

Skills

Customer service

Team supervision

Communication

Problem solving

Tools

Opera PMS

Job description

This position is in place to cover Maternity Leave and is a fixed term contract. However,there may be an opportunity for the successful candidate to be offered a permanent contract at the end of the fixed-term period. Any such offer is not guaranteed and would be subject to the organisation's requirements and applicable recruitment procedures.

About Us:

O'Callaghan Collection is a thoughtfully curated and design led collection of 4 Irish family-owned and managed luxury boutique hotels located in the heart of Dublin city centre.

Each boutique hotel has its own unique identify that reflects its location and offered guest experience. Our properties are continually being developed in order to exceed evolving customer expectations.

Our philosophy centres around tailored guest and client solutions. We prioritise personalised service and experience over a one-size-fits-all approach.

We recognise that excellent customer outcomes are directly tied to the satisfaction and engagement of our employees. Therefore, our approach to attracting and retaining talent is centred around creating a workplace culture that values and supports our staff.

We seek talented people, visionaries who want to make their mark by helping to create something truly spectacular, who want to know that their opinions count, and their contributions are valued.

We strive to provide our employees with a challenging and rewarding work environment that encourages personal and professional growth. We offer comprehensive training and development programs to help our team members achieve their career goals and stay up to date with industry trends.

In addition to investing in our employees' career development, we also prioritise their well-being and work-life balance.

We offer competitive compensation packages, flexible scheduling, and a range of employee benefits and perks.

Our goal is to attract and retain top talent in the industry who share our commitment to excellence and passion for providing exceptional service to our guests.

We are Caring | Proud | Accountable | Determined.

Benefits:

• Free use of our fully equipped gym.
• Your Birthday as an extra paid day off!
• Enhanced holidays with service.
• Rewards programme.
• Refer a friend - up to €1000 reward.
• Discounted room stays - friends and family.
• Discounted F&B when you are a guest in any of our hotels.
• The opportunity to progress - 4 Hotels in Dublin city.
• Tax saver for travel tickets.
• Bike to work scheme and a safe place to leave your bike.

Role information:

• Supervision and Support: Assist in overseeing daily operations of the reception area, ensuring smooth functioning and providing support to reception staff.
• Guest Experience: Maintain high standards of customer service by addressing guests’ needs, handling inquiries, and resolving issues promptly and courteously.
• Staff Training and Development: Assist in training new reception staff, conducting performance evaluations, and providing guidance to enhance their skills and efficiency.
• Administrative Tasks: Handle administrative duties such as scheduling, managing reservations, maintaining records, and ensuring accuracy in billing processes.
• Collaboration and Communication: Liaise with other departments to coordinate guest services, share relevant information, and contribute to a seamless overall guest experience.
• Problem Resolution: Assist in handling escalated situations or complaints, seeking resolutions to ensure guest satisfaction and a positive reputation for the establishment.

Requirements:

• 1-2 years previous hotel/hospitality work experience in a Front Office supervisory or management level preferred.
• Ability to write and communicate with guests, solve multiple problems at the same time, set up priorities, organize work and make certain decisions.
• Excellent communication skills in the English Language and people management experience.
• Excellent computer, phone and internet/email skills with Opera PMS experience preferred.
• Ability to develop team members and to work in a team environment.
• Demonstration of experience & success in managing a project or strategic change in the business.