Luxury Day Porter — Guest Concierge & Service Champion

The Montenotte; Cork; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

World class facilities

Employee restaurant Croi

Uniforms provided

HSF Health Plan

Learning & development

Career guidance & coaching

Culinary apprenticeships

Graduate development programmes

Employee wellness programmes

Mental health first aiders & EAP

Free meal on duty

Motion Health Club access

Job summary

The Montenotte in Cork city is seeking a Day Porter to join our luxury hospitality team. You will welcome guests, ensure the public areas are immaculate, assist with luggage, and provide local information and bookings to guests.

We value flexibility and a strong customer-focused approach, with opportunities to support Reception and other departments as needed. This role forms part of our MPeople team, in a premium urban resort environment.

Qualifications

• Customer-facing role experience preferred.
• Experience in luxury/hospitality is a plus.
• Ability to assist guests with local activities and bookings.

Responsibilities

• Welcome guests in a professional and friendly manner.
• Deliver the highest standard of luxury service.
• Promote the hotel’s Vision and Mission.
• Ensure areas of responsibility are well presented and maintained.
• Assist with luggage and escort guests to rooms.
• Advise on local activities and help with tickets/reservations.
• Arrange taxis and private transport for guests.
• Follow service checklists daily.
• Maintain flexible schedule within Concierge team.
• Support Reception and other hotel areas as needed.

Skills

Guest service

Professionalism

Communication

Flexibility

Job description

The Montenotte in Cork city is seeking a Day Porter to join our luxury hospitality team. You will welcome guests, ensure the public areas are immaculate, assist with luggage, and provide local information and bookings to guests.

We value flexibility and a strong customer-focused approach, with opportunities to support Reception and other departments as needed. This role forms part of our MPeople team, in a premium urban resort environment.