Front Office Supervisor – IT Systems & User Support

Company Details Confidential; Blackrock; On-site; EUR 39,000 - 52,000; Full time

Job summary

Company Details Confidential is seeking a full-time Front Office Supervisor with IT Systems & User Support responsibilities at St. Helens Hotel, Stillorgan, Co. Dublin.

The role includes supervising daily Front Office operations, handling guest queries, VIP and group arrangements, and staff scheduling while supporting IT hardware, software and hotel systems. Experience in hotel Front Office supervision and IT support is required; strong troubleshooting, communication and organisational skills

Qualifications

• Previous Front Office supervisory experience in a hotel environment.
• Good knowledge of hotel systems and Front Office operations.
• Experience providing practical IT/hardware/software support.
• Strong troubleshooting, communication and organisational skills.
• Relevant IT/Computing qualification desirable.

Responsibilities

• Supervise and coordinate daily Front Office operations, including check-in/out, guest queries, VIP and group arrangements and staff scheduling.
• Support guest satisfaction and rooms revenue objectives.
• Assist employees with routine hardware and software issues and hotel systems.
• Set up user accounts and IT equipment as required.
• Troubleshoot routine technical issues and coordinate unresolved matters with the hotel's external IT provider.
• Review hotel technology requirements and identify opportunities to improve existing systems and processes.
• Prepare requirements and specifications for proposed systems, software, equipment and integrations.
• Provide operational input on proposed technology improvements.
• Assist with Front Office staff training and support.

Skills

Front Office supervision

Hotel systems

IT troubleshooting

Customer service

Education

IT/Computing qualification

Hospitality qualification

Tools

Hotel systems

IT hardware

Software support

Job description

Company Details Confidential

Ref: #JOB-2470432

Radisson Blu St Helen's Hotel, Stillorgan Road, Blackrock, Co. Dublin, A94 V6W3

Map Share/Print

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit.Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

St. Helens Hotel, Stillorgan, Co. Dublin is seeking a full-time, permanent Front Office Supervisor with IT Systems & User Support responsibilities. Key responsibilities: Supervise and coordinate daily Front Office operations, including check-in/out, guest queries, VIP and group arrangements and staff scheduling. Support guest satisfaction and rooms revenue objectives. Assist employees with routine hardware and software issues and hotel systems. Set up user accounts and IT equipment as required. Troubleshoot routine technical issues and coordinate unresolved matters with the hotel's external IT provider. Review hotel technology requirements and identify opportunities to improve existing systems and processes. Prepare requirements and specifications for proposed systems, software, equipment and integrations. Provide operational input on proposed technology improvements. Assist with Front Office staff training and support.

Requirements: Previous Front Office supervisory experience in a hotel environment. Good knowledge of hotel systems and Front Office operations. Experience providing practical IT/hardware/software support. Strong troubleshooting, communication and organisational skills. Relevant IT/Computing qualification desirable.

• Sector: accommodation and food service activities

Career Level

• Experienced [Non-Managerial]