Hotel Front Office Supervisor

Victoria Hotel; Galway; On-site; EUR 29,000 - 38,000; Full time

Benefits offered by this job

Company events

Staff Meal

Upselling incentives

Job summary

The Byrne Hotel Group is seeking an experienced Front Office Supervisor to lead our front desk team in Galway, Ireland. You will ensure friendly, efficient check-in/out, upsell opportunities, and superb guest service in a fast-paced environment.

Reporting to the Front Office Manager, you will drive a positive guest experience, supervise reception staff, and maintain high standards across our three-star or higher hotels within the group, including strong communication and teamwork.

Qualifications

• Experience in a reception role in a hotel environment.
• Strong organisational and administrative skills.
• Excellent English, additional languages a plus.

Responsibilities

• Handle guest check-in/check-out efficiently and upsell as appropriate.
• Manage reservations by phone and email per company standards.
• Coordinate with the team to ensure smooth guest experience.
• Demonstrate initiative and attention to detail in all tasks.

Skills

Front Office

Guest Service

Upselling

Team player

Opera Cloud

Tools

Opera Cloud

Job description

We have a fantastic new opportunity for experienced and motivated Front Office Supervisor to join our dedicated Front Office Team.

Reporting to the Front Office Manager you will provide a friendly and efficient service to guests upon check in & out and upselling / advising guests where appropriate. The successful candidate will be passionate, and love working in a fun and fast paced environment.

Duties & Responsibilities

• Handles all guests reservations via phone & email in an efficient manner in accordance with company standards
• Experience of dealing with group bookings from enquiry to arrival
• Proactive upselling of all outlets within the hotel
• Be initiative-taking with an ability to take ownership and see tasks through to completion and possess strong attention to detail

What You Need

• Experience working as part of a reception team in a 3 star or higher hotel.
• Previous experience working with Opera Cloud an advantage.
• Good Organisation and administration skills with a high level of attention to details.
• Highly motivated and team player.
• High level of professional English, other languages a plus.
• Professional smart appearance required.
• Positive outgoing attitude, willingness to go above and beyond for our guests experience.

About Us

The Byrne Hotel Group is a unique collection of family owned hotels and guests houses in Galway, Dublin and the UK offering Irish Hospitality at its best. When you join the Byrne hotel group you join a dedicated team who have a strong focus on providing an exceptional guest experience. We are committed to providing training and support for our employees while fostering a culture of professional excellence. The Byrne Hotel Group offer our employees the opportunity to develop their talent and grow their career through opportunities across the group. We pride ourselves on building strong teams and a supportive working environment for our employees.

Benefits

• Company events
• Staff Meal
• Upselling incentives

Schedule

• 8 hour shift
• Day & PM shifts
• Weekend availability