Front Office Manager: Guest Experience Leader

SeeMe Hired Ltd; Dundalk; On-site; EUR 45,000 - 55,000; Full time

Job summary

The Front Office Manager at Ballymascanlon Hotel & Golf Resort oversees daily front desk operations, guest services, reservations and the lobby to ensure outstanding guest satisfaction and smooth check-in/out. This role requires leadership to maintain high standards across guest touchpoints.

You will recruit, train and manage front office staff, schedule rosters, monitor revenue reports, and ensure policy compliance while fostering a welcoming, professional team environment.

Qualifications

• Excellent customer service and guest relations abilities.
• Strong reception and reservations handling experience.
• Proven ability to supervise and develop front office staff.

Responsibilities

• Oversee daily front desk operations, guest services, reservations and lobby area to ensure guest satisfaction.
• Manage check-in/check-out processes and cash handling with accuracy.
• Recruit, train and develop front office staff including receptionists and reservations agents.
• Prepare and manage rosters ensuring adequate coverage based on business levels.
• Ensure compliance with hotel policies, procedures and brand standards.
• Oversee night audit operations and verify daily revenue reports.

Skills

Exceptional Customer Service

Reception skills

Reservation skills

Supervisory Skills

Job description

The Front Office Manager at Ballymascanlon Hotel & Golf Resort oversees daily front desk operations, guest services, reservations and the lobby to ensure outstanding guest satisfaction and smooth check-in/out. This role requires leadership to maintain high standards across guest touchpoints.

You will recruit, train and manage front office staff, schedule rosters, monitor revenue reports, and ensure policy compliance while fostering a welcoming, professional team environment.