Guest Experience & Reservations Manager

Ballynahinch Castle Hotel & Estate; Galway; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Excellent training and career progress

Subsidised staff accommodation

Professional and supportive working环境

Employee Assistance Programme

Meals on duty

Uniform provided

Staff Gym onsite

Discounts on hotel rates, restaurants,

Job summary

Ballynahinch Castle Hotel & Estate in Galway invites an experienced Reservations/Front Office Manager to lead theReservations Department and ensure outstanding guest experiences.

You'll manage daily enquiries, oversee bookings from enquiry to arrival, and collaborate with F&B and activities teams while maintaining PMS accuracy and inventory. A proactive leader with strong communication is essential.

Qualifications

• Minimum of 2 years in a management role within Reservations or Front Office.
• Proven ability to lead and develop a team to high performance.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• Proactive approach to problem-solving and guest experience.

Responsibilities

• Ensure smooth running of the Reservation Department and guest satisfaction.
• Meet monthly budgeted room occupancy and ARR targets.
• Manage daily telephone enquiries and email inbox, recording and confirming reservations efficiently.
• Manage PMS and website inventory, sell rules and restrictions.
• Coordinate with Activities and F&B teams for bookings.
• Communicate with hotel departments regarding allergies or special requests via weekly overview.
• Perform reservation checks and update third-party reservations.
• Ensure timely responses to guests and third-party requests.
• Oversee group and self-catering bookings from enquiry to arrival, including deposits.
• Assist with Weddings & Events inquiries when manager absent.
• Liaise with Tour operators on tour series production and inventory updates.
• Complete test call training and monitor scores.
• Develop department tasks through training, support, and coaching.

Skills

Team leadership

Organisational skills

Communication skills

Proactive problem solving

Job description

Ballynahinch Castle Hotel & Estate in Galway invites an experienced Reservations/Front Office Manager to lead theReservations Department and ensure outstanding guest experiences.

You'll manage daily enquiries, oversee bookings from enquiry to arrival, and collaborate with F&B and activities teams while maintaining PMS accuracy and inventory. A proactive leader with strong communication is essential.