Front Office Manager: Flexible Hours & Guest Experience

Whites of Wexford; Wexford; On-site; EUR 35,000 - 52,000; Full time

Job summary

Whites of Wexford in County Wexford, Ireland, is seeking a proactive Front Office Manager to lead our guest services team and work closely with senior management on budgets, forecasting and cost control. The role focuses on delivering exceptional guest care and ensuring smooth front of house operations.

You will manage rosters, supervise front office staff, drive revenue management initiatives, handle reservations and guest queries, and attend management meetings to uphold the highest standards

Qualifications

• Must be a highly motivated individual with the ability to successfully lead a team.
• Must have 2-3 years experience as a Head/Senior receptionist or Assistant FOM of Front Office Supervisor
• Must be fully flexible with working hours
• Should have good working knowledge of a Front of House Systems
• Should have good working knowledge of all 3rd party websites & Revenue Management.
• Previous experience in a Senior Front office Role is necessary.

Responsibilities

• To work closely with Senior Management in meeting budgets, forecasting, managing costs & selling our hotel.
• To oversee the front office department.
• To ensure the smooth operations of our front of house at all times.
• To prepare departmental rosters in line with business demands and set weekly targets for our Front of house teams.
• To implement Standards of Performance in all areas, ensuring that high standards of guest care are delivered throughout all areas at all times.
• To ensure policies and procedures are implemented and followed in all areas.
• To deliver Duty Management shifts.
• To deliver departmental training.
• To attend all management meetings as requested.
• To deal with accounts queries ensuring they are resolved in a timely manner.
• To take reservations, input reservations, deal with website changes, monitor yielding, deliver checks ins /outs, assist our guests and provide cover in departments as and when required.
• To ensure the highest standards of cleanliness within our hotel.
• To deal with any HR issues as they arise.

Skills

Team leadership

Front Office systems

Revenue management knowledge

Flexible working hours

Guest service excellence

Tools

Front Office Systems

Revenue Management

Job description

Whites of Wexford in County Wexford, Ireland, is seeking a proactive Front Office Manager to lead our guest services team and work closely with senior management on budgets, forecasting and cost control. The role focuses on delivering exceptional guest care and ensuring smooth front of house operations.

You will manage rosters, supervise front office staff, drive revenue management initiatives, handle reservations and guest queries, and attend management meetings to uphold the highest standards