Front Office Manager: Elevate Guest Experience & Ops

Diamond Coast Hotel; Connacht; On-site; EUR 48,000 - 70,000; Full time

Job summary

Diamond Coast Hotel in Enniscrone, Ireland, is seeking a Front Office Manager to oversee the front desk, guest services, reservations, and lobby operations, ensuring outstanding guest satisfaction and efficient operations.

The role focuses on leading the Front Office, driving guest experience improvements, rostering, and staff development within a 99-room luxury hotel managed by Windward Management.

Qualifications

• Strong leadership, communication, and interpersonal skills.
• 3+ years experience in a similar role.

Responsibilities

• Lead the hotel's Front Office.
• Lead project work to deliver enhanced guest experience and continuous improvement.
• Proactively manage rosters to ensure adequate cover and cost control.
• Resolve guest queries and support team in delivering 5-star guest experiences.
• Supervise daily front office operations including check-ins, check-outs, reservations, and cash handling.
• Maintain accurate room inventory and collaborate with housekeeping to ensure room readiness.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Oversee night audit operations and verify daily revenue reports.
• Recruit, train, and develop front office staff including receptionists and reservations agents.
• Prepare staff schedules ensuring adequate coverage based on business levels.
• Conduct performance evaluations, coaching, and disciplinary actions when necessary.
• Foster a positive and professional team environment.
• Assist in budgeting, forecasting, and cost-control measures for the Front Office department.
• Monitor and manage departmental expenses and labour costs.
• Ensure proper cash handling, billing accuracy, and adherence to financial procedures.
• Compile and present daily, weekly, and monthly operational reports.

Skills

Leadership

Communication

Interpersonal skills

Job description

Diamond Coast Hotel in Enniscrone, Ireland, is seeking a Front Office Manager to oversee the front desk, guest services, reservations, and lobby operations, ensuring outstanding guest satisfaction and efficient operations.

The role focuses on leading the Front Office, driving guest experience improvements, rostering, and staff development within a 99-room luxury hotel managed by Windward Management.