Front Office Leader – Guest Experience & Team Performance

The Galmont Hotel & Spa, Galway; Galway; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Meals on duty

MHL Hotel Collection employee discount

On-site parking

Employee wellness programme

Employee Assistance Programme

Increased annual leave with service

Career development and progression

Job summary

The Galmont Hotel & Spa, Galway is seeking an experienced Assistant Front Office Manager to lead the Front Office team and ensure guests enjoy a warm, professional experience from arrival to departure. Working closely with the Front Office and Rooms Division management, you will help drive daily operations and deliver exceptional service.

The ideal candidate will bring previous Front Office supervisory experience in hospitality, strong leadership and communication skills, and a hands-on,

Qualifications

• Front Office supervisory or management experience within a hotel.
• Excellent communication and guest-service skills.
• Strong leadership and people-management abilities.

Responsibilities

• Support smooth day-to-day Front Office operations.
• Lead, motivate and develop the Front Office team.
• Maintain high standards of guest service.
• Handle guest feedback and service recovery professionally.
• Support training, onboarding and performance.
• Oversee VIP and special arrivals.
• Drive upselling opportunities and support room revenue performance.
• Ensure Front Office procedures and hotel standards are consistently maintained.

Skills

Leadership

Guest service

Communication

People management

Tools

PMS/Front Office systems

Job description

The Galmont Hotel & Spa, Galway is seeking an experienced Assistant Front Office Manager to lead the Front Office team and ensure guests enjoy a warm, professional experience from arrival to departure. Working closely with the Front Office and Rooms Division management, you will help drive daily operations and deliver exceptional service.

The ideal candidate will bring previous Front Office supervisory experience in hospitality, strong leadership and communication skills, and a hands-on,