Assistant Front Office Manager

The Galmont Hotel & Spa, Galway; Galway; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Meals on duty

MHL Hotel Collection employee discount

On-site parking

Employee wellness programme

Employee Assistance Programme

Increased annual leave with service

Career development and progression

Job summary

The Galmont Hotel & Spa, Galway is seeking an experienced Assistant Front Office Manager to lead the Front Office team and ensure guests enjoy a warm, professional experience from arrival to departure. Working closely with the Front Office and Rooms Division management, you will help drive daily operations and deliver exceptional service.

The ideal candidate will bring previous Front Office supervisory experience in hospitality, strong leadership and communication skills, and a hands-on,

Qualifications

• Front Office supervisory or management experience within a hotel.
• Excellent communication and guest-service skills.
• Strong leadership and people-management abilities.

Responsibilities

• Support smooth day-to-day Front Office operations.
• Lead, motivate and develop the Front Office team.
• Maintain high standards of guest service.
• Handle guest feedback and service recovery professionally.
• Support training, onboarding and performance.
• Oversee VIP and special arrivals.
• Drive upselling opportunities and support room revenue performance.
• Ensure Front Office procedures and hotel standards are consistently maintained.

Skills

Leadership

Guest service

Communication

People management

Tools

PMS/Front Office systems

Job description

An exciting opportunity has arisen to join the team at The Galmont Hotel & Spa, Galway as our Assistant Front Office Manager.

We are looking for an experienced and enthusiastic hospitality professional who is passionate about delivering exceptional guest experiences and leading a high-performing Front Office team.

Working closely with our Front Office and Rooms Division management team, you will play a key role in the day-to-day operation of our busy Front Office department, supporting our team and ensuring our guests receive a warm, professional and memorable experience from arrival to departure.

Key responsibilities include:

• Supporting the smooth day-to-day running of Front Office operations
• Leading, motivating and developing the Front Office team
• Ensuring consistently high standards of guest service
• Handling guest feedback and service recovery professionally
• Supporting team training, onboarding and performance
• Overseeing VIP and special arrivals
• Driving upselling opportunities and supporting room revenue performance
• Ensuring Front Office procedures and hotel standards are consistently maintained

The ideal candidate will have:

• Previous Front Office supervisory or management experience within a hotel environment
• Strong leadership and people-management skills
• Excellent communication and guest-service skills
• Strong knowledge of hotel PMS/Front Office systems
• A hands-on, positive and solutions-focused approach
• Flexibility to work in line with the operational requirements of the hotel

This is a fantastic opportunity for someone looking to take the next step in their hospitality career within one of Galway’s leading 4-star hotels and the wider MHL Hotel Collection.

Benefits include:

• Competitive salary
• Meals on duty
• MHL Hotel Collection employee discounts
• On-site parking
• Employee wellness programme
• Employee Assistance Programme
• Increased annual leave with service
• Career development and progression opportunities

Due to the high volume of applications received, we regret that we are only able to contact candidates whose experience and profile closely match the requirements of the role. We sincerely thank all applicants for their interest and for taking the time to apply.