Front Office Leader: Elevate Guest Experience & Revenue

Eyre Square Hotel; Galway; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Company events

Food allowance

Job summary

Eyre Square Hotel in Galway is seeking a hands-on Front Office Manager to lead the front office team and deliver an exceptional guest welcome. You will work with an experienced team and hotel manager to drive customer-focused standards.

You will coordinate front office functions, optimise guest experience from check-in to check-out, and collaborate with Sales and other departments to maximise occupancy and revenue while maintaining high data quality and staff development.

Qualifications

• Experience in a similar role in hospitality with people management.
• Strong management, leadership, organisation, time management and communication skills.
• Budget and revenue understanding with a track record of delivering on budgets.
• Knowledge of Opera or Hotsoft and hotel systems.
• Proficiency in MS Word/Excel/Outlook.
• Fluent English (written and oral).

Responsibilities

• Coordinate all Front Office functions with a hands-on approach.
• Reinforce a customer-focused approach within the Front Office Team.
• Ensure smooth check-in/out and a positive guest experience.
• Work with other departments to share accurate booking information.
• Maintain data quality in the booking system for guest history and sales information.
• Encourage guest feedback and address comments to improve service.
• Monitor guest feedback trends and address service challenges.
• Carry out additional duties requested by management related to hotel operations.
• Ensure hotel standards are maintained at all times.
• Collaborate with Senior Management to optimise sales and revenue growth.
• Work with Sales on promotions, web providers, tour operators and website initiatives.
• Ensure daily/weekly/monthly department reports are completed.
• Coordinate and monitor all group reservations and guest cycle.
• Maximise room and meeting room sales with yield management and partnerships.
• Recruit, train, and develop staff with HR support.
• Prepare rotas in advance to meet business demand.
• Provide staff training through SOPs.
• Ensure performance appraisals are carried out as required.
• Attend Management meetings and training sessions.
• Handle general administration duties.
• Cover Duty Manager shifts.
• Engage in ad hoc projects.
• Comply with Fire, Health and Safety, Hygiene, Customer Care and Security.

Skills

People management

Leadership

Time management

Communication

Budget knowledge

Opera/Hotsoft know-how

MS Office

English fluency

Tools

Opera/Hotsoft

MS Office

Job description

Eyre Square Hotel in Galway is seeking a hands-on Front Office Manager to lead the front office team and deliver an exceptional guest welcome. You will work with an experienced team and hotel manager to drive customer-focused standards.

You will coordinate front office functions, optimise guest experience from check-in to check-out, and collaborate with Sales and other departments to maximise occupancy and revenue while maintaining high data quality and staff development.