Front Office Leader: Elevate Guest Experience & Revenue

Radisson Blu Hotel Letterkenny; Donegal; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Excellent pay

Awards program

Referral program

Learning & Development

Hotel discounts

Employee Assistance Programme

Wellness programme

Birthday gift

Job summary

Radisson Blu Hotel Letterkenny is seeking an experienced Front Office Manager to lead the Front Office team and contribute to the hotel’s management. You will oversee day-to-day reception operations, ensuring guest satisfaction from arrival to departure, while driving revenue and guest loyalty.

The role requires strong leadership, frontline hospitality experience in a 4-star environment, and proficiency with hotel PMS and MS Office.

Qualifications

• Experience managing a Front Office or Rooms Division in a 4-star hotel.
• Strong leadership and people-management skills.
• Excellent guest relations and communication abilities.
• Understanding of hotel revenue principles.
• Proficient with hotel PMS and MS Office.
• Flexible to cover a 7-day operation including weekends.

Responsibilities

• Manage daily operation of Reception and Front Office.
• Oversee check-in/check-out, billing, and room allocation.
• Coordinate arrivals, departures, VIPs, groups, and special requests.
• Collaborate with Housekeeping, Reservations, F&B, Maintenance.
• Lead, coach, and develop Front Office team.
• Recruitment, onboarding, and training.
• Prepare team rotas and ensure coverage.
• Create a positive, inclusive working environment.
• Support Rooms Division and Hotel Management in targets.
• Identify opportunities for upselling and revenue growth.
• Monitor payroll and financial controls.
• Work with Reservations and Revenue Management to maximise occupancy and ADR.

Skills

Front Office management

Leadership

Revenue management

Communication

Organisational skills

Attention to detail

PMS proficiency

Microsoft Office

Guest relations

7-day availability

Tools

PMS software

MS Office

Job description

Radisson Blu Hotel Letterkenny is seeking an experienced Front Office Manager to lead the Front Office team and contribute to the hotel’s management. You will oversee day-to-day reception operations, ensuring guest satisfaction from arrival to departure, while driving revenue and guest loyalty.

The role requires strong leadership, frontline hospitality experience in a 4-star environment, and proficiency with hotel PMS and MS Office.