Hotel Front Desk Pro: Guest Experience Champion

Radisson Blu Hotel Athlone; Athlone; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Dynamic team

Prestigious hotel

Gym & pool access

Employee discounts

Learning & development

Job summary

Radisson Blu Hotel Athlone is seeking a passionate Receptionist to join our team. Welcome guests with warmth, manage check-ins/check-outs, handle payments, and provide exceptional service with a friendly demeanor.

You will operate the switchboard, assist with administrative tasks, and contribute to a tidy reception area while building rapport with guests from diverse backgrounds. Previous hotel experience and proficiency with PMS Opera are preferred.

Qualifications

• Availability to work full time.
• Previous experience in hospitality setting, preferably within a hotel environment.
• A genuine passion for exceeding guest expectations and delivering exceptional service.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Strong organisational skills with a keen eye for detail.
• Proficiency with PMS Opera.

Responsibilities

• Welcome guests with a warm and friendly smile, ensuring a positive first impression.
• Efficiently check-in and check-out guests, processing payments and adhering to all company procedures.
• Provide exceptional customer service, addressing guest inquiries and resolving any issues promptly and professionally.
• Manage switchboard operations, directing calls and providing information to guests.
• Maintain a well-organised reception area, ensuring cleanliness and tidiness.
• May assist with administrative tasks, such as filing and photocopying.

Skills

Customer service

Communication

Organisation

Tools

Opera PMS

Job description

Radisson Blu Hotel Athlone is seeking a passionate Receptionist to join our team. Welcome guests with warmth, manage check-ins/check-outs, handle payments, and provide exceptional service with a friendly demeanor.

You will operate the switchboard, assist with administrative tasks, and contribute to a tidy reception area while building rapport with guests from diverse backgrounds. Previous hotel experience and proficiency with PMS Opera are preferred.