Front Office Leader: Drive Guest Experience & Revenue

Windward Management Limited; Letterkenny; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Excellent rate of pay

Employee awards & recognition schemes

Employee referral programme

Learning and Development opportunities

Windward Group Hotel discounts

Employee Assistance Programme

Digital Wellness Programme

Discounted health care plan

Birthday card and gift

Meals on duty

Social events

Job summary

Radisson Blu Hotel Letterkenny, managed by Windward Management, seeks an experienced Front Office Manager to lead the Front Office team and contribute to the hotel's management strategy.

You will oversee daily Reception/guest services, ensuring warm, professional experiences from arrival to departure, while collaborating with other departments to maximise occupancy and revenue.

The role requires strong leadership, 4-star hotel experience, and a hands-on approach to guest-focused service.

Qualifications

• Experience managing Front Office or Rooms Division in a 4-star hotel.
• Strong knowledge of Front Office operations: reception, reservations, guest relations.
• Excellent leadership and people-management skills.
• Strong commercial awareness and understanding of hotel revenue principles.

Responsibilities

• Manage the daily operation of Reception and Front Office services.
• Ensure efficient and accurate check-in, check-out, billing, room allocation and cash handling.
• Coordinate arrivals, departures, VIPs, groups and special requests.
• Work closely with Housekeeping, Reservations, Food & Beverage, Maintenance and other departments.
• Lead, coach and motivate the Front Office team.
• Manage recruitment, onboarding, training and team member development.
• Prepare effective team rotas to meet business needs.
• Create a positive, inclusive and professional working environment.
• Support the Rooms Division and Hotel Management teams in achieving revenue and profitability targets.
• Identify opportunities for room upgrades and Front Office upselling.
• Coach the team to maximise revenue while maintaining an excellent guest experience.
• Monitor payroll, operating costs and financial controls.
• Work with Reservations and Revenue Management to maximise occupancy, ADR and rooms revenue.

Skills

Front Office Management

Leadership

People management

Commercial awareness

Communication

Organisational skills

Attention to detail

PMS proficiency

MS Office

Tools

Hotel PMS

Microsoft Office

Job description

Radisson Blu Hotel Letterkenny, managed by Windward Management, seeks an experienced Front Office Manager to lead the Front Office team and contribute to the hotel's management strategy.

You will oversee daily Reception/guest services, ensuring warm, professional experiences from arrival to departure, while collaborating with other departments to maximise occupancy and revenue.

The role requires strong leadership, 4-star hotel experience, and a hands-on approach to guest-focused service.