Front Office Manager — Lead Guest Experience

SeeMe Hired Ltd; Letterkenny; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Excellent rate of pay

Employee awards

Windward Group Hotel discounts

Employee Assistance Programme

Digital Wellness Programme

Meals on duty

Social events

Birthday card and gift

Job summary

Radisson Blu Hotel Letterkenny is seeking an experienced Front Office Manager to lead the Reception and Front Office team, delivering warm, professional arrangements from arrival to departure.

You will oversee daily operations, coordinate VIPs and groups, and work closely with Housekeeping, Reservations, F&B, and Maintenance to maximize guest satisfaction and revenue. Strong leadership, communication, and PMS proficiency are essential.

Qualifications

• Previous management experience in a hotel Front Office or Rooms Division (4-star environment).
• Strong knowledge of Front Office operations including reception, reservations, room allocation and guest relations.
• Excellent leadership and people-management skills.
• Strong commercial awareness and understanding of hotel revenue principles.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving skills.
• Excellent attention to detail.
• Proficiency with hotel PMS and standard Microsoft Office applications.
• Flexibility to work across a 7-day operation, including weekends and public holidays.

Responsibilities

• Manage the daily operation of Reception and Front Office services.
• Ensure efficient and accurate check-in, check-out, billing, room allocation and cash handling.
• Coordinate arrivals, departures, VIPs, groups and special requests.
• Work closely with Housekeeping, Reservations, Food & Beverage, Maintenance and other departments.
• Lead, coach and motivate the Front Office team.
• Manage recruitment, onboarding, training and team member development.
• Prepare effective team rotas to meet business needs.
• Create a positive, inclusive and professional working environment.
• Support the Rooms Division and Hotel Management teams in achieving revenue and profitability targets.
• Identify opportunities for room upgrades and Front Office upselling.
• Coach the team to maximise revenue while maintaining an excellent guest experience.
• Monitor payroll, operating costs and financial controls.
• Work with Reservations and Revenue Management to maximise occupancy, ADR and rooms revenue.

Skills

Front Office Mgmt

Leadership

Guest Relations

Revenue Awareness

PMS Proficiency

MS Office

Flexible Scheduling

Communication

Detail Orientation

Tools

MS Office

PMS System

Job description

Radisson Blu Hotel Letterkenny is seeking an experienced Front Office Manager to lead the Reception and Front Office team, delivering warm, professional arrangements from arrival to departure.

You will oversee daily operations, coordinate VIPs and groups, and work closely with Housekeeping, Reservations, F&B, and Maintenance to maximize guest satisfaction and revenue. Strong leadership, communication, and PMS proficiency are essential.