Front of House Leader: Guest Experience & Pre-Opening

Twinlite Services Limited; Dublin; Hybrid; EUR 60,000 - 80,000; Full time

Job summary

Twinlite Services Limited in Dublin is seeking a Front of House Manager to lead the Guest Services team through the pre-opening phase of The Bolton. You will ensure a consistently warm, professional welcome and oversee check-in/check-out, reservations and front office operations.

This senior role requires proven hotel Front of House leadership, strong people management, and the ability to work autonomously in a fast-paced environment.

Qualifications

• Proven experience in Front of House management within hotels, ideally 4-star or above.
• Experience with hotel PMS systems and understanding of revenue principles.
• Excellent communication skills, both written and verbal.
• Highly organised with ability to manage multiple priorities.
• Experience supporting a hotel pre-opening or new-build project is an advantage.

Responsibilities

• Lead Front of House and Guest Services to deliver exceptional welcome.
• Maintain reception and guest services area, clean and well-presented.
• Handle guest queries, complaints and special requests promptly.
• Champion the hotel's brand vision and exceed guest expectations.
• Recruit, lead and develop a high-performing Front of House team.
• Set rotas and ensure adequate cover across all shifts.
• Manage team performance, conduct reviews and coaching.
• Deliver induction and ongoing training for standards.
• Oversee day-to-day Front of House operations including check-in/check-out, room allocation and reservations.
• Manage front of house administration (credit card authorisation, city ledger, petty cash).
• Support payroll administration and rostering in line with budget.
• Identify opportunities to optimise occupancy and revenue with the General Manager.
• Ensure compliance with policy, licensing, health & safety; GDPR records.
• Act as Duty Manager as required.
• Assist with pre-opening responsibilities: SOPs, PMS configuration, recruitment.

Skills

People management

Communication skills

Organisation

Autonomy

Pre-opening experience

Tools

PMS systems

Job description

Twinlite Services Limited in Dublin is seeking a Front of House Manager to lead the Guest Services team through the pre-opening phase of The Bolton. You will ensure a consistently warm, professional welcome and oversee check-in/check-out, reservations and front office operations.

This senior role requires proven hotel Front of House leadership, strong people management, and the ability to work autonomously in a fast-paced environment.